Disputes Investigator

Card Dispute Investigator

We have a full-time opportunity for a detail oriented individual responsible for investigating and researching authorized and unauthorized card disputes in accordance with federal regulations and Visa guidelines.

Responsibilities:

• Investigate debit card and ATM fraudulent issues in accordance with federal regulations.
• Track and monitor deadlines for disputes in a dispute management software.
• Prepare and maintain supporting documentation and customer/bank correspondence for disputes.
• Assist internal and external customers with dispute questions and inquiries.
• Submit and monitor chargebacks through the Visa Dispute process.
• Review, analyze, and prepare reports.
• Perform routine daily tasks.

Ideal Qualifications:

• High school degree or equivalent; some college preferred.
• Previous banking or Debit Card/ATM experience
• Proficiency in Microsoft programs including Excel and Word; experience with Jack Henry, Fiserv, and Finser software/programs a plus.
• Ability to learn and adapt to new electronic software and applications.
• Ability to work in a fast-paced environment under strict deadlines.
• Ability to use a variety of tools and resources to investigate and research complex problems.
• Effective multi-tasking and time management skills for working on multiple projects at a time.
• Effective customer service and communication skills.
• Self-motivated, ability to work independently and with a team.
• Ability to abide by necessary state and federal regulations.