Referral Coordinator

Summary: Under the supervision of the leadership team, manages patient referrals for program services recommended by their provider. This position will primarily focus on ensuring patient referrals are routed to the appropriate programs and disciplines. Works with electronic platforms and documents to identify and route referrals to Ambulatory Care Management programs. Retrieve program referrals from multiple sources (EMR, Email, Phone, Risk Reports etc. ) Tracks referral status and performs patient outreach as necessary. Troubleshoots all program problems relating to the referral processes and escalates to appropriate leaders when necessary. Assists leadership in ensuring program referral KPIs are accurately tracked and reported regularly. Ensures program KPIs are appropriately tracked as part of the program dashboard. Engages analytics and reporting teams as necessary to develop reporting dashboards, Regularly reports KPIs to leadership. Monitors reports for any inaccuracy or integrity issues, and promptly engages stakeholders to resolve issues. Experience: Essential: 1-3 years relevant experience Summary: Under the supervision of the leadership team, manages patient referrals for program services recommended by their provider. This position will primarily focus on ensuring patient referrals are routed to the appropriate programs and disciplines. Works with electronic platforms and documents to identify and route referrals to Ambulatory Care Management programs. Retrieve program referrals from multiple sources (EMR, Email, Phone, Risk Reports etc. ) Tracks referral status and performs patient outreach as necessary. Troubleshoots all program problems relating to the referral processes and escalates to appropriate leaders when necessary. Assists leadership in ensuring program referral KPIs are accurately tracked and reported regularly. Ensures program KPIs are appropriately tracked as part of the program dashboard. Engages analytics and reporting teams as necessary to develop reporting dashboards, Regularly reports KPIs to leadership. Monitors reports for any inaccuracy or integrity issues, and promptly engages stakeholders to resolve issues. Experience: Essential: 1-3 years relevant experience Pay Range: $17.33 to $26.00 Based On Experience Benefits: Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support 403(b) retirement plan with employer match, pension, and life and disability insurance Tuition reimbursement toward advanced degrees and specialty certifications Generous paid time off, fitness discounts, and free on-site parking About Grace Medical Center Grace Medical Center is a community hospital with a long history of serving the people of west Baltimore, providing accessible, high-quality care to one of the city's most vital neighborhoods. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Grace delivers compassionate care close to home with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients. About LifeBridge Health LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. #J-18808-Ljbffr