Community Manager

Job Description

Job Description

POSITION TITLE: Community Manager 

DEPARTMENT: Resident Services

REPORTS TO: Regional Manager

CLASSIFICATION: Exempt

JOB SUMMARY: The Community Manager is a business leader who focuses on resident customer service and manages operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential community. 

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Manage day-to-day leasing operations. 
   1. Inspect community on a regular basis and verifies the condition of vacant units in order to minimize rental arrears. 
   2. Manage daily community requirements and maintains long-range capital improvements planning. 
   3. Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed. 
   4. Compile weekly/monthly community status reports. 
   5. Promptly respond to resident concerns, comments, and/or complaints. 
   6. Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
   7. Operate the office in a professional, clean, uncluttered, and well-staffed manner. 
   8. Inspect make-ready apartments prior to move in. 
   9. Enforce occupancy policies and procedures. 
   10. Maintain and/or create a resident renewal program to encourage resident retention. 
   11. Create a sense of community at the community while maintaining the policy of non-fraternization. 
   12. Prepare annual budgets. Keep accurate and updated financial reports.
2. Manage community maintenance with the assistance of the service team. 
   1. Organize incoming and outgoing inspections and prepare inspection reports.
   2. Implement preventive maintenance programs. 
   3. Oversee improvement projects. 
   4. Manage requests for repairs and maintenance and evaluates timely completion of work orders.
   5. Maintain compliance with required permits for operating the community, such as, pool, elevator, etc. 
   6. Monitor electric, water, and gas usage on the community. 
3. Maintains and manages all financial responsibilities.
   1. Approve and submit invoices for payment in a timely manner. 
   2. Maintain accurate records of community transactions and submits on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
   3. Complete variance reports and other weekly reports.
   4. Prepare annual budgets. Keep accurate and updated financial reports.

1. Manages and monitors rental collection. 
   1. Ensure rent and other charges are collected timely and posted daily. 
   2. Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings. 
   3. Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents. 
   4. Assess move-out condition of apartments and has a final account statement sent with the final disposition.
   5. Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
2. Manages community personnel. 
   1. Hire, train, and evaluate community staff. 
   2. Create, mentor, and manage a cohesive community management team in accordance with policies. 
   3. Coordinate orientation and ongoing training programs for community staff. 
   4. Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.
   5. Direct and control all personnel and resources to ensure the community is properly maintained and meets owner objectives. 
   6. Manage time off for community management team and submit payroll for processing. 
   7. Ensure staff receives new hire safety orientation as well as annual safety training. 
   8. Coordinate with the Service Manager and attend monthly safety meetings and training for community staff; monitor the use of proper safety precautions on the community.
   9. Follow company procedures and reports any workers' compensation issues and/or employee incidents immediately to the workers' compensation carrier, to management, and to Employee Service Department. 
3. Manages, creates and monitors marketing activities. 
   1. Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community. 
   2. Assist with the creation of marketing surveys and understands marketing strategies to secure prospects.
   3. Supervise the leasing team to ensure community is rented to the fullest capacity. 
4. Perform other duties as assigned or requested to support community operations. 

QUALIFICATIONS

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. 
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases. 

EDUCATION/EXPERIENCE:  

Required

• High school diploma or GED. 
• Minimum two years’ experience as multi-family community manager, unless being promoted from within. 
• Working knowledge of Entrata or other property management software. 
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license. 
• Proven ability to market communities. 
• Strong communication and customer service skills.

Preferred

• Associate’s Degree in a relevant field. 
• CAM, ARM, or CCRM certification. 
• Bilingual skills.

COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies: 

Productivity

• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan. 
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. 
• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. 
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Customer/Resident Focus