Customer Service Representative

Job Overview Join ProMach and shine. You’ll be a problem‑solver, closer, futurist or creative asset, helping improve packaging performance and shape the future of automation. Lako, a subsidiary of ProMach, is seeking a Customer Service Representative to join our growing team in Perrysburg, OH. Responsibilities Interface with customers to provide superior service and support revenue and profit goals. Maintain high‑profile customer contacts and guarantee quality service. Interface closely with Materials, Engineering, and Service teams for accurate information transfer. Receive and process customer requests for parts, including pricing quotations and order confirmations. Act as a liaison between customers and the business, providing personalized attention. Identify and communicate inaccuracies in the Syteline database and resolve them. Assist with marketing programs, promotions, and market intelligence gathering. Create and maintain an installed machine library based on customer feedback. Coordinate with the AR Department to resolve past‑due invoices. Engage outside vendors to purchase and supply parts for end users. Enter parts orders, work with Shipping on expedited orders, and confirm payment terms. Manage multiple priorities, provide order status, and coordinate special or crucial orders. Process repairs, returns, and credit memos in a timely manner. Make recommendations for process improvements, safety stock levels, and pricing of spare‑part kits. Assist with general departmental operations and special projects. Partner with other ProMach companies for synergistic opportunities. Qualifications High school diploma or equivalent. Excellent verbal and written communication and customer service skills. Knowledge of packaging equipment is helpful. Experience in a manufacturing environment preferred. Proficiency with ERP systems, Windows, Word, and Excel (Infor/Syteline a plus). Experience with Salesforce or other CRM software preferred. Strong interpersonal skills and team player. Benefits Competitive salary and potential incentive opportunities. Comprehensive medical/dental/vision programs. Life insurance, disability insurance, and retirement savings plan with company match. Paid time off, wellness program, and no benefits waiting period. Growth and advancement opportunities in a fast‑growing private company. EEO Statement Pro Mach, Inc. is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility. The company is a drug‑free workplace and will provide reasonable accommodation for individuals with disabilities. Pro Mach is a federally qualified small business and encourages diversity and inclusion. #J-18808-Ljbffr