Customer Service Representative

Customer Service Representative

Cardinal Staffing Services is hiring a Customer Service Representative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision). Available shifts: 11:00 am – 8:00 pm Monday through Friday.

Duties and Responsibilities:

• Assisting customer in using our website to place orders or find pricing information
• Answering questions regarding order status, delivery, or questions about materials we offer
• Answering phone and fax inquiries for quotes
• Managing 3-4 online chats with customers
• Entering orders using our internal entry system
• Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization
• Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources

Requirements and Qualifications:

• 2–5 years of customer service and management experience
• Proficient in Microsoft Office applications
• Retail experience preferred
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proactive, solutions-oriented mindset with strong problem-solving abilities

About Cardinal Staffing:

At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let’s get started today!