Bilingual Patient Service Representatives

Bilingual Patient Service Representatives

We are hiring is seeking Bilingual Patient Service Representatives for one of our top healthcare clients! This is a 6-months contract with potential of extension/conversion.

Location: Remote- US Pay: $18-19/hr. Schedule: an 8 hour shift within a time range of 6a-11p EST (weekend availability required)

As a Bilingual Spanish/English Patient Service Representative, you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center.

This person will be responsible for:

• Telephone customer service
• Scheduling medical appointments
• Follow scripting tools, enter data as required, accurately
• Adhere to scheduled hours

Requirements:

• 2 years of customer service background or medical scheduling
• Must be bilingual English and Spanish
• Friendly and compassionate
• Detail oriented
• Follow scripting/directions/schedule

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates :

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.