Patient Services Representative Float, Bilingual

This position reports to work in all of the Goshen Health Goshen Physicians office settings in a float capacity and must be bilingual in Spanish.

The Patient Service Representative (PSR) provides exceptional care to the patients and customers of Goshen Health Goshen Physicians through friendly, caring, courteous, and professional service. The PSR is responsible for effective patient/office coordination, scheduling of appointments, registration, receipts and collections and data entry. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office colleagues and all Goshen Physician colleagues. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients.

Position Qualifications

• Minimum Education: High school graduate or have evidence of the equivalent.
• Preferred Education: Knowledge of CPT and ICD-9 coding.
• Minimum Experience: 1 year experience in a related work situation. Must pass the Goshen Health standardized Spanish Competency Evaluation
• Competencies: Good problem solving, verbal and written communication skills. The ability to work as a team member. Strong computer skills required.