Patient Service Rep/Front Desk

Front Desk Position at Heart City Health

At Heart City Health, you'll find more than just a job—you'll find an opportunity to make a meaningful impact in the lives of individuals and families throughout our communities. As part of our team, you'll join a passionate group of professionals dedicated to expanding access to high-quality, compassionate healthcare for all. We foster a culture of collaboration, innovation, and continuous growth, where every team member is valued and empowered to contribute to our mission. Whether you're providing direct patient care or supporting those who do, your work will help create healthier communities and brighter futures. We are excited to learn more about you and explore how your talents, experience, and passion can help advance the mission of Heart City Health.

Position Summary

The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.

Essential Functions

• Greets patient(s) and offers assistance in a friendly and professional manner
• Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual's needs
• Answers incoming or transferred phone calls in a friendly and professional manner
• Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion
• Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution
• Schedules appointments for both new patients and for the routine, preventative care of established patients
• Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer
• Handles business transactions with accuracy and provides proper documentation for each transaction
• Records and verifies the personal/confidential information of patients
• Maintains and updates office supply logs
• Keeps work area and lobby clean and organized
• Trains new employees as requested or required
• Other duties as assigned

Knowledge, Skills and Abilities

• Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.
• Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties
• Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
• Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred
• Good time management skills; self-evaluates the use of time and understands how others may be affected
• Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
• Ability to work independently (self-motivating) and as part of a team
• Ability to multi-task; comfortable in a fast-paced environment
• Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
• Problem sensitivity skills; empathetic/understanding
• Deductive reasoning and problem-solving skills
• Organized and detail-oriented
• Bilingual (Spanish/English) language skills are preferred

Education, Experience and Licensure

• High School Diploma or equivalent (GED) required
• 2 to 3 years' experience in a professional office environment preferred

Physical Demands

• May sit and/or stand for long periods of time
• Must be able to see and hear within normal range with or without correction device(s)
• Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones

Work Environment

Professional, fast-paced office work environment

We're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical, dental, and vision insurance coverage
• A strong commitment to work-life balance — enjoy weekends off
• Employer-paid life insurance for added peace of mind
• Short-term and long-term disability coverage
• Optional Aflac supplemental insurance plans
• 403(b) retirement savings plan with employer matching contributions
• Employee Assistance Program (EAP) for confidential support and resources
• Employee discount programs to help you save on everyday purchases

This package reflects our commitment to taking care of our team so you can focus on doing meaningful work and thriving both inside and outside of work.