Patient Care Representative

Patient Care Representative - Rancho Bernardo - San Diego, CA

Elevate Your Career at Dermacare!

What Makes Dermacare Exceptional?

• Diverse Services, Expert Team: With locations in Carlsbad, Encinitas, San Juan Capistrano, and Rancho Bernardo, Dermacare offers a range of professional skincare and cosmetic treatments. You'll work alongside highly acclaimed experts-some of the most sought-after in Southern California! Our collaborative team includes renowned Medical Directors, Plastic Surgeons, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, Registered Nurses, and Medical Aestheticians. We hold ourselves accountable to the highest standards in the industry.
• Advanced Career Growth and Development: We invest in your future by offering ongoing training and development programs, including Continuing Medical Education (CME) opportunities. You'll have the chance to learn cutting-edge techniques and refine your skills in a supportive, growth-oriented environment.
• Comprehensive Employee Benefits: Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, and exclusive discounts on services. We believe in taking care of our team so you can thrive both professionally and personally.
• A premier work environment: Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results.

About the Role:

Dermacare is proud to be the premier medical aesthetics and plastic surgery on the Southern Coast of California, with four locations! We are seeking an experienced Patient Care Representative to create a 5 star patient experience and ensuring the front office operates efficiently and smoothly in a fully onsite role, based at our Rancho Bernardo location.


Job Summary:
The Patient Care Representative position represents Dermacare and the brand. This person is responsible for creating a positive first and last impression with patients. Responsibilities include:

• Properly open and close each day according to Standard Operating Procedures
• Greeting of all patients with a smile and enthusiasm
• Appointment Management: Accurately scheduling patient appointments, rescheduling, and canceling, checking in and out, pre-booking next appointments, and appointment confirmations, creating patient invoices for checkout
• Maintain Patient Management System (PMS) accurately and timely
• Reward Point Management: Look up reward program points and/or sign up new patients prior to check out.
• Answering phone calls timely with a keen understanding of aesthetic procedures, ensuring you can answer patient questions as well as manage all incoming text messages and responding promptly within 15 minutes
• Patient education including answering patient questions, providing details on company programs such as memberships, loyalty, referral programs, and discussing in-office promotions
• Encouraging satisfied patients to write reviews, achieving goal of 5 reviews per month on Google
• Ensuring patient flow and experience is optimized at all times, including office and facilities are clean and staged
• Upselling products or retail
• Execute any additional tasks and projects delegated by management.

Position Requirements:

• Be friendly, energetic and relatable, and reliable
• Excellent customer service and professional communication skills and experience
• Excellent computer skills prior experience with PMS/EMR systems, phones, consultation tools preferred
• Dress professionally. Hair, makeup, and nails should be professional
• Must be detail-oriented and have ability to multi-task
• Be a team player, taking initiative on tasks and upholding one team belief
• Ability to be efficient and productive in a fast-paced environment
• Basic math proficiency
• Ability to work independently and possess a solution-oriented mindset
• Willing to regularly attend, participate in and support training and team meetings

Computer Skills Required:

• Word Processing (MS Word)
• Spreadsheets (Excel)
• Client database (including scheduling and maintaining client info)

Education and Experience Required:

• High school diploma required
• Vocational or Technical training preferred
• One (1) to two (2) years previous experience in the skin care industry
• Proven track record for developing and retaining client/patient relationships

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk or hear. The employee regularly is required to walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye / hand coordination.

OSHA Category:
Category III - Employees who engage in activities that do not entail predictable or unpredictable exposure to blood.


The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned and management retains the right to add or change the duties at any time, with or without advanced notice.