New Patient Coordinator - Breast Surgical Oncology - 140074

#140074 New Patient Coordinator - Breast Surgical Oncology

Under general supervision, the New Patient/Clinical Care Coordinator provides high-level administrative and clinical support to Oncology Surgeons and Advanced Practice Providers in the Breast Surgical Oncology. This role is essential as a point of contact for new internal and external referrals and is responsible for:

• Processing external referrals via Biscom fax.
• Registration of new patients, including verifying eligibility on insurance(s) and following up on authorizations.
• Referral triage and following up on external records and images, as well as required testing prior to the consultation.
• Work queue management.
• Collaboration & Communication: Serve as a key contact for patients, referring provider offices, Breast Surgical Oncology AA team, faculty, and clinic staff.
• Scheduling New Patient Consultations by utilizing all templates under Breast Surgical Oncology.

Additional responsibilities may include:

• Cross-training to support all Clinical Care Coordinator tasks, including surgery coordination and scheduling in Breast Surgical Oncology.
• Faculty Support: Manage and maintain complex calendars, coordinate travel, and process reimbursements. Prepare and distribute clinic notes, medical records, and correspondence.
• Tumor Board Management: Organize and facilitate weekly General Tumor Boards, including:
• Collecting and compiling pathology reports, slides, and imaging from internal and external sources.
• Preparing case materials for review by Pathology and Radiology.
• Scheduling meetings, maintaining historical case records, and distributing meeting minutes.
• Collaboration & Communication: Serve as a key contact for faculty, clinic staff, administrators, and internal and external resources.

Minimum qualifications include:

• Three (3) years of related experience working in a large, complex healthcare setting.
• Knowledge in medical and scientific terminology.
• Demonstrated knowledge of various insurance products, community medical groups, and third-party payors, including federal, state, and private health plans.
• Demonstrated proficiency in utilizing office software applications (Word, Excel & PowerPoint), and Electronic Medical Record (EMR) at an advanced level.
• Proven ability to interact well with care teams, all patients, and families.
• Excellent customer service skills.

Preferred qualifications include:

• Prior Oncology experience.
• Skilled in new patient registration within a fast-paced healthcare setting.
• Proficient in EPIC EHR system, including Cadence.
• Knowledge of surgery scheduling and authorization.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Experience with collecting external records and images.

Special conditions include:

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and a pre-employment physical.