HVAC Dispatch / Customer Care Coordinator

Job Description

Job Description

HVAC Dispatch / Customer Care Coordinator | $24–$30/hr + BenefitsBe the connection between customers, technicians, and the service team.Wright Heating & Cooling has been a trusted HVAC provider in the community for more than 70 years. Now in its fourth generation of family ownership, Wright has built its business on reliable service, strong customer relationships, and a team-oriented workplace.We're looking for an organized, responsive HVAC Dispatch / Customer Care Coordinator to help manage the daily flow of residential service calls. You'll play a key role in keeping technician schedules on track, communicating with homeowners, and making sure open service needs don't fall through the cracks.If you're someone who stays calm when the schedule changes, communicates well, and naturally keeps things organized, this is an opportunity to become an important part of an established local company.Pay & Benefits$24–$30 per hour, based on experienceMedical insurance 100% paid by the company for employees and familyDental and vision coverage optionsPaid vacationOngoing training and professional developmentOpportunities for career advancementRegular team breakfast meetingsStable Monday–Friday scheduleYour Day-to-DayYou'll help manage the moving pieces behind the scenes so technicians can stay productive and customers know what to expect.Your responsibilities will include:Build and manage daily technician schedulesDispatch HVAC technicians based on call priority, location, and availabilityContact customers with appointment confirmations, updates, and estimated arrival timesRework schedules throughout the day when emergencies, delays, or additional calls ariseTrack follow-up appointments, callbacks, and unresolved service needsKeep customer accounts and service information accurate and up to dateAssist with invoices, warranty paperwork, and other service documentationProvide day-to-day administrative support to the Service Manager and field techniciansWhat You Bring2+ years of experience in dispatch, scheduling, customer service, office administration, or a similar roleStrong verbal and written communication skillsProfessional and confident phone presenceExcellent organization and attention to detailAbility to juggle multiple priorities in a busy environmentComfortable working with computers and adapting to new softwareHigh school diploma or GEDExperience That Would Set You ApartIt's especially helpful if you've worked in:HVAC, plumbing, electrical, or another home-services environmentServiceTitan or comparable field-service softwareTechnician scheduling or service dispatchCustomer coordination within a service-based businessSchedule: Monday–Friday, 7:30 AM–5:00 PMOccasional overtime may be needed based on seasonal demand.Join a Company With Staying PowerWright Heating & Cooling has remained family-owned through four generations, giving employees the stability of an established business while maintaining a close-knit, team-focused environment.This role is central to the customer experience and the success of the field team. If you're dependable, organized, and enjoy solving scheduling challenges while helping both customers and technicians have a better day, we'd like to meet you.Apply today to join Wright Heating & Cooling.