Customer Service Representative

Are you passionate about animals and love helping people? Join First Coast Veterinary Specialists & Emergency as a Client Service Representative and play an essential role in delivering compassionate, expert care to pets and their families. Compensation $18 - $20/hr, based on experience. Additional shift differentials offered. Schedule Full-time, three 12-hour shifts. Day, Evening, and Overnight Shifts available. Some Holidays and rotating weekends required. Benefits Medical, Dental, and Vision Health Insurance Plans Discounted Employee Pet Insurance Discounted Employee Pet Care 401k Planning, with Employer Matching Structure Paid Time Off Access to Ethos-wide expansive VetBloom Learning and Development platform And more! Join First Coast Veterinary Specialists & Emergency as a Client Service Representative and become a vital part of a compassionate and expert veterinary team. You'll be the friendly, professional face of our hospital—answering phones, checking in clients, processing payments, and supporting our team. As the first point of contact for our clients, you'll help create a welcoming experience while keeping hospital operations running smoothly. About You: You are an experienced Veterinary Client Services Representative dedicated to outstanding client service and excellent care. You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference. Key responsibilities include: Greeting and admitting patients and clients Answering a multi-line phone system and routing calls Managing medical records, emails, and faxes Processing payments and client checkouts Maintaining a clean and organized reception area Supporting the team with additional administrative duties Requirements: High school diploma or equivalent Veterinary office experience required Excellent verbal and written communication skills Comfortable working around sick or injured animals in a clinical setting Skilled in using phones and computers Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus. First Coast Veterinary Specialists & Emergency is a small animal surgical center specializing in soft tissue, neurology, orthopedic surgery, and emergency care. At FCVSE, you will work side by side with some of the top surgeons and technicians in their field. Our team is dedicated to keeping a warm, welcoming, and friendly atmosphere. No one works alone - we are eager to jump in and help others where we can. Our team treats each other with respect and kindness. Our Doctors and Technicians truly value each team member for who they are and each unique experience they bring to the team. Apply today, and come experience our supportive environment that will encourage you to be the best you can be! Jacksonville Beach, FL Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr