Intake/Referral Coordinator

Job Description

Job Description

Join Attend Home Care, a fast-growing home care company where your contributions make a difference every day. We are seeking a detail-oriented and compassionate Intake Coordinator who is passionate about providing exceptional customer service, supporting patients and family caregivers, and ensuring a smooth onboarding experience. If you're organized, thrive in a fast-paced environment, and are eager to grow your career in home care, we'd love to have you on our team.

Location: Arlington Heights, IL

Company: Attend Home Care – Illinois

Salary: $24.00 per hour 

• Serve as the first point of contact for prospective clients, referral sources, and caregivers, providing professional and compassionate customer service.
• Coordinate the intake process from referral to admission, ensuring all required documentation is complete, accurate, and compliant with agency policies.
• Communicate with physicians, referral sources, patients, families, and internal staff to facilitate timely initiation of services.
• Maintain accurate client records and enter information into agency systems while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls, respond to inquiries, and direct calls appropriately.
• Assist with interviewing caregiver applicants and support recruiting efforts as needed.
• Perform a variety of administrative and office support duties to ensure efficient daily operations.
• Demonstrate a willingness to learn all aspects of the home care agency, providing cross-coverage and support for various office functions as needed.
• Collaborate with the leadership team to identify opportunities for process improvement and contribute to the continued growth of the agency.
• Participate in community outreach and networking activities to cultivate new referral partnerships and maintain existing professional relationships.
• Perform other office duties and special projects as assigned.

• High school diploma or equivalent (associate's degree or healthcare-related experience preferred).
• Previous experience in healthcare, home care, medical office, customer service, or intake coordination preferred.
• Excellent communication and interpersonal skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn agency software systems.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to work independently while also collaborating effectively with a team.
• A positive attitude, willingness to learn, and flexibility to assist with various office responsibilities.
• A passion for delivering outstanding service and supporting the mission of providing exceptional home care.

• Be a valued member of a rapidly growing home care company
• Make a meaningful impact by providing compassionate support to clients, families, and caregivers
• Work in a collaborative, supportive environment where your contributions are recognized
• Opportunities for professional growth, cross-training, and career advancement
• Gain experience in all aspects of home care operations while expanding your skills
• A company culture built on respect, teamwork, and compassion
• Competitive hourly pay
• Weekly pay
• 401(k) with company match
• Health, Dental, and Vision insurance for full-time employees, plus outstanding wellness benefits
• Paid time off and sick time

Attend Home Care is a nationally growing home care organization committed to delivering compassionate, high quality care to individuals and families across the country. Our mission is to empower people to live safely, independently, and with dignity in the comfort of their own homes.

We are building a people first, innovative, and forward thinking organization where caregivers and professionals are supported, valued, and encouraged to grow. As we continue to expand nationwide, we are creating meaningful career opportunities for individuals who want to lead with heart, make an impact, and be part of the future of home care.

At Attend Home Care, this is more than a job. It is a chance to grow your career while making a difference every day.

Visit our website: Attend Home Care | Empathetic & Reliable Home Care

Attend Home Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.