Manager, Process Optimization

Job DescriptionThe Manager of Process Optimization is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the sleep resupply business. This employee will identify, manage, support, and facilitate business process improvement activities designed to drive revenue, operational excellence, and best practice in safety, quality, training, and productivity. The end-purpose of this position is to improve the real result of key performance indicators.Serve as an internal consulting leader to improve call center revenue, profitability, and customer experienceProactively identify opportunities for the call center and scope/launch/execute projects to capture the opportunitiesWork collaboratively with business leaders to lead and develop a continuous improvement cultureSupport and challenge the status-quo in direction setting, prioritization, and delivery of activities across call center functionsDevelop presentations that are summarized to the appropriate level (CEO, COO, RVPs, etc.)Actively design, deploy, and implement best practices and standardized processes, as well as build and deliver training materials to support these standard processesRun self-directed improvement projects delivering value to the organizationJob RequirementsTrained in Lean tools and techniques, preferredExperience as a change managerExperience with call center productivity metrics, preferredMust be proficient in Excel, Visio, PowerPointExperience with Tableau, preferredMust have good interpersonal communication skillsEducation and Experience:B.A. or B.S. Degree required3+ years leadership experience preferred3+ years working in Process Management/Process Improvement/Continuous Improvement/Project ManagementJob DetailsJob Type: Full-timeCategory: Management