Talent Strategy Senior Manager - Utilities

We Are: Talent and Organization, and we help clients reinvent how work gets done in an AI-enabled world. How? We make decisions based on insights, experience, and business strategy. We give people the tools and roadmaps to do their best work. We create digital experiences employees love. And we teach companies how to grow great, forward-thinking leaders and teams. Our approach and our people put us at the front of the pack for workforce reinvention and Human+Machine strategy. We help clients with workforce reinvention, AI-enabled operating models, role redesign, skills for the machine age, and driving change at enterprise scale. Visit us here to find out more about Talent and Organization. You Are: A workforce reinvention strategist who balances thinking and doing. You know that the world is changing and that companies need to change too – connecting business and talent strategies at a global scale. You seek to understand client workforces and help them reinvent how work gets done—moving from analysis to action, from insight to implementation. You leverage AI and analytics to craft talent strategies and new skilling approaches that fit a client’s unique needs. In fact, your experience in the field makes you a leader that people look to for advice while your people and storytelling skills mean you have no problem helping clients understand their choices. You have proven experience to design and lead our best teams to solve complex workforce reinvention challenges—and you drive on-the-ground change, not just analyze it. The Work:

• Use data and analytics to drive insights to shape experience led end to end Workforce Reinvention programs for Digital, Cloud, Enterprise Wide and Support Functions
• Manage project teams to use data collection and assessment tools for identifying AI and automation impact on roles, task-level opportunities for Human+Machine collaboration, and transformation pathways at the organization and individual level and the web of associated changes that power these impacts to create meaningful organizational value
• Manage project teams to craft workforce reinvention strategies that highlight future role and work implications for the enterprise, business function and workforce
• Collaborate with Ecosystem Alliance Partners using Gen AI, agentic AI, and automation technologies to design solutions that reshape how work gets done across human and machine workers
• Work with clients and use data to identify how roles must evolve, what work should shift to machines, and what uniquely human capabilities to build and why for each direction
• Design AI-enabled operating models where humans focus on judgment, creativity, and exceptions while machines handle routine processing and pattern recognition
• Co-create and support enterprise-wide reinvention conversations that connect workforce transformation to business strategy and value creation
• Design and drive change programs that move organizations from analysis to action—helping leaders adopt new ways of working and manage blended human-machine teams
• Lead authentically and with a people-first mindset that fosters inclusivity and celebrates diversity. Mentor team members, providing them with experiences to continually learn and grow
• Manage and support business development efforts, including Statements of Work (SOW), proposal development, and client presentations
• Contribute to practice development initiatives including culture building, internal community involvement, capability development, recruiting, and whitepapers

Ability to travel up to 80%; travel as needed based on client expectations. Here's what you need:

• Minimum of 8 years of experience working across integrated Talent functions including Talent Strategy, Strategic Workforce Planning, Skills-Based Talent Practices, Talent Intelligence, Strategic Sourcing, Learning Strategy & Development, Workforce Transformation, and Technology Talent Development.
• Minimum of 5 years of consulting experience designing and delivering workforce, talent, organization, or change solutions
• Minimum of 1 year of experience helping organizations prepare for AI-enabled workforce transformation
• Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus points if:

• You have experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
• You have the ability to work across the Talent practice and apply skills beyond workforce transformation, including change management, leadership development, and operating model development
• You have experience leveraging Generative AI and Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to support workforce analysis, talent strategy development, workforce planning, skills intelligence, or organizational transformation initiatives.

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