Surgical Scheduling Coordinator

***Work Comp experience required*** Required:

* HSD/GED

• 2+ years of experience with Workers' Comp claims
• Experience with Epic EMR

Preferred:

• Previous experience as PSR or MA
• Orthopedics setting preferred

Primary Duties and Responsibilities

• Handles all Work Comp scheduling for patients, including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances for the patient. Ensures all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for the procedure.
• Reviews with the patient the risks and benefits of surgery/procedure per the doctor's orders, and will enlist the patient in the appropriate education classes before the surgery as directed by the Physician
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments, both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure, including obtaining necessary special equipment requested by the physician for specific procedures.
• Serves as a resource (pre, post, and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms and request for authorizations, and the physician's calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on worker's comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs. Pacer Group