Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

Hybrid Work Arrangement This is a hybrid position. Work-from-home status is granted only after meeting the required criteria and completing a minimum of two weeks of in‑office onboarding and training. Employment requires residing within driving distance of the Fort Lauderdale office in case an in‑office visit is needed or work-from-home status is ever rescinded. About Centah Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry‑leading platform is a full‑service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the Role We are looking for an enthusiastic and self‑motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast‑paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with a friendly and respectful demeanor. Responsibilities Answer incoming calls and respond to customers’ requests. Operate efficiently in a fast‑paced environment. Book appointments for members with a high degree of data accuracy. Maintain excellent written and verbal communication skills consistently. Identify and escalate issues to supervisors. Adapt to fast‑changing guidelines with customers. Inform clients by explaining procedures, answering questions, and providing information. Maintain and improve quality results by adhering to standards and guidelines. Requirements High school graduate or GED. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred. Excellent oral and written communication skills. Ability to multitask while speaking on the phone, using a computer, and typing simultaneously. Typing speed of at least 25 words per minute is preferred. Experience in providing exceptional customer service and maintaining established quality requirements. Must be able to pass a background check. Must be fluent in both Spanish and English (speaking, reading, and writing). Benefits Opportunity to continue working from home in our post‑pandemic workplace. Eligible for medical, dental, and vision coverage after 60 days of continuous employment. $15,000 life insurance (company paid). 401(k) plan eligibility after one year of service with company match of up to 4%. Paid time off – earn 10 days per year after a 90‑day probationary period. $200 monthly incentive bonus plan. Weekly/monthly gift card drawings and contests for meeting goals. Career learning and development programs. Casual dress code. Equal Employment Opportunity Statement Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr