Customer Service Supervisor

DELTA MILLENNIUM INC

Job Description

Position Overview

We are seeking to add someone to our Customer Services & Support Operations team to work closely with our Operations Manager.

This is a hands-on role combining client support, customer service, team oversight, and day-to-day operations. The selected candidate will serve as the primary point of contact for an assigned client portfolio while also assisting with additional clients, contact center staff, and operational needs.

Responsibilities

Serve as the primary point of contact for an assigned client portfolio
Communicate with clients regarding support needs, updates, and escalations
Provide customer support by phone, email, live chat, and support tickets
Work alongside contact center agents and provide coverage when needed
Help ensure customer interactions are handled accurately and professionally
Assist with staff oversight, coaching, training, and workload management
Help manage escalations and more complex customer situations
Support additional client accounts and operational needs as time permits
Assist with documentation, procedures, and workflow improvements

Qualifications

Customer service, contact center, client services, or related experience
Previous supervisory, team lead, or training experience preferred
Strong verbal and written communication skills
Comfortable handling phone, email, and live chat support
Organized and able to manage multiple priorities
Able to work independently and as part of a team
Comfortable learning multiple products and support processes
Experience with CRM, ticketing, or contact center systems is a plus
Bilingual in Spanish and/or French is a plus
Reliable transportation to our Hillsborough office

\nCompany Description

Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including analog film cameras, digital cameras, digital photo frames, high definition televisions, dash cameras, smart home devices and other consumer electronics. Associated software packages are supported both through the customer support center and augmented through direct support by the software providers.

Company Description

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Vacancy posted 10 days ago

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