Customer Service Experience Representative

Job Description

Job Description

Benefits:

• Incentive Opportunity
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Responsibilities

Member Experience  

• Welcome members and guests with enthusiasm and professionalism.  
• Check members in and assist with account questions.  
• Answer phones, emails, and member inquiries.  
• Resolve basic member concerns and escalate issues when needed.  
• Create a positive, high-energy atmosphere.  

Retail & Sales  

• Educate members on supplements, apparel, and promotions.  
• Process retail purchases accurately.  
• Maintain merchandising standards.  
• Restock inventory and communicate low stock.  

Club Operations  

• Complete assigned cleaning and reset rotations.  
• Maintain locker rooms, workout areas, and common spaces.  
• Complete opening, mid-day, or closing checklists.  
• Follow all operational procedures and safety standards.  

Administrative  

• Process memberships, freezes, upgrades, and cancellations.  
• Maintain accurate member records.  
• Handle cash and POS transactions accurately.  

Qualifications  

• High school diploma or equivalent preferred.  
• Customer service, hospitality, retail, or fitness experience preferred.  
• Strong communication and interpersonal skills.  
• Ability to multitask in a fast-paced environment.  
• Comfortable using POS systems and technology.  
• Team-oriented with a positive attitude.  

Physical Requirements  

• Stand and walk for extended periods.  
• Lift up to 45 pounds regularly and up to 60 pounds occasionally.  
• Work mornings, evenings, weekends, and holidays as business needs require. 

Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.