Room Service Coordinator

Naples Beach Club, a Four Seasons ResortTake guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.Essential Functions:- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.- Monitor our other mobile platforms on which guests can place orders or communicate with us. Reply to guest enquiries, and assist them in a timely and courteous manner.- Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.- Work harmoniously and professionally with co-workers and supervisors.Non-Essential Functions:- Stock and order items.- Assist in setting tray tables for delivery.What you bring:- High school education or equivalent experience- Average reading, writing, and oral proficiency in the English language.What we offer:Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:* Lucrative salary!* Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!* Time off plans starting on the day of hire!* An opportunity to be a part of a cohesive team in an inclusive work environment!* Complimentary and discounted hotel stays around the world!* Wellbeing and mental health initiatives and focused company!* Embracement and promotion of diversity in our workplace!* Complimentary employee meals and beverages!* Tuition reimbursement!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - work authorization is required.