National Accounts Coordinator

Job Description

The NCC National Accounts Coordinator supports the National Accounts Temporary Services program by processing service requests/changes/cancellations from National Account clients via phone and/or Web Form emails. The position serves as a liaison between Securitas branches and National Account clients to ensure that all service requests are fulfilled. Essential functions include receiving all incoming forms of communication from National Account Temporary Services clients and Securitas branch offices servicing those clients during business hours, non-business office hours, and holidays. Respond appropriately to all calls and emails by evaluating the situation and reviewing procedures on what steps to take for each request type. Identify local Securitas branch office and contact available security staff to secure coverage for client request for service. Input Security Officer work assignment in Securitas scheduling/payroll system. Track the confirmation status of all service requests/changes/cancellations for each client and report that information to the client daily. Reconcile tracking sheets to NCC List of Cases report on a daily basis. Verify validity of service failures and communicate those to National Accounts Temporary Services department for follow-up and/or resolution with branch offices. Track the department numbers for service requests for NCC charge backs. Assist with and/or initiate projects that improve the overall efficiency of National Accounts Temporary Services support. Perform other duties as requested by management.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Job Info

• Job Identification 173976
• Job Category Administrative Support
• Job Schedule Full time
• Locations Charlotte, NC, United States
• Pay Range $19.00