Bilingual Customer Service Representative

Overview Call Center Customer Service Representative Location: Indianapolis, IN (In‑Office) Pay: $18–$22/hour (based on experience & bilingual ability) + up to $400/week in commission About the Role Bassett Services is growing, and we’re looking for motivated Customer Service Representatives to join our Indianapolis call center. If you enjoy helping customers, solving problems, and working in a fast‑paced environment, this is a great opportunity to build a long‑term career with a stable and supportive company. You’ll assist our Maintenance Agreement Members and new customers by delivering exceptional service and helping them find the solutions they need. What We Offer Medical, Dental, Vision & Prescription Insurance Disability & Term Life Insurance 401(k) with company match Paid Holidays Paid Time Off (PTO) Ongoing training, development, and advancement opportunities A supportive, team‑focused environment with long‑term stability Responsibilities Answer inbound calls and assist customers with scheduling, service questions, and account needs Provide accurate information and solutions while maintaining a positive customer experience Engage in active listening and clarify customer concerns Build rapport and maintain strong customer relationships Navigate computer systems, scheduling tools, and customer management software Work collaboratively with call center team members Qualifications 2+ years customer service experience (Required) 1+ year call center experience (Required) Strong communication skills (written & verbal) Proficient with computers; MS Word, email, and CMS experience is a plus Excellent time management and organizational skills Ability to multitask in a fast‑paced environment Detail‑oriented, adaptable, and accountable Reliable attendance and strong work ethic #J-18808-Ljbffr Bassett Services