Customer Service Representative

Overview We are seeking a customer-focused *Customer Service Representative* to support participant engagement and provide high-quality service across phone and email channels. This role is responsible for assisting users with account access, answering program questions, resolving issues, and ensuring a positive overall experience.
This is a hybrid role requiring both on-site and remote work following training.
Key Responsibilities
* Provide excellent customer service with a focus on first-call resolution
* Handle incoming phone calls, assigned emails, and escalated inquiries
* Assist participants with registration, login, and account access issues
* Guide users in navigating the platform and understanding available tools and programs
* Answer participant questions related to applications and services within the portal
* Document all interactions clearly and accurately in the system
* Educate participants to prevent repeat inquiries when possible
* Collaborate with internal teams on escalated or non-routine issues
* Assist participants in completing surveys over the phone
Qualifications
* 1+ year of experience in a call center environment (required)
* Strong customer service and problem-solving skills
* Excellent verbal and written communication abilities
* Comfortable handling multiple tasks in a fast-paced environment
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Strong attention to detail and listening skills
* Ability to pass a background check and drug screening
Preferred Qualifications
* 1-3 years of experience in a technical or high-volume call center environment
* Bilingual (Spanish/English) candidates are highly preferred
* Experience supporting users with online platforms or applications
Work Environment
* Hybrid schedule (onsite and remote)
* Must live within 1 hour of the Indianapolis, IN office
* Required to work onsite twice per week after training
* Office remains available for full-time onsite preference
Training Information
* *Schedule:* 8:30 AM - 5:00 PM (ET)
* *Format:* Fully onsite during training (approximately 2-4 weeks, based on readiness)
* Hands-on training with continued onsite support before transitioning to hybrid
Available Shifts (Post-Training)
* 8:00 AM - 4:30 PM
* 8:30 AM - 5:00 PM
* 9:00 AM - 5:30 PM
* 10:00 AM - 6:30 PM
* 11:00 AM - 8:00 PM
* (Shift is permanent once assigned)
Home Office Requirements
* Private workspace with a door (no distractions)
* Ability to connect directly to the internet via Ethernet (Wi-Fi not permitted)
* Work-from-home setup cannot substitute for childcare
Additional Requirements
* High School Diploma or GED
* Strong reliability, professionalism, and attendance
* Willingness to work flexible hours and occasional overtime
Why Join
* Opportunity to support impactful programs that help individuals make informed decisions
* Structured training and support to ensure success
* Collaborative team environment with growth potential
*Job Type & Location*This is a Contract to Hire position based out of Indianapolis, IN.
*Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Indianapolis,IN.
*Application Deadline*This position is anticipated to close on Jun 18, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.