Call Center Representative

Please Find Below Job Details:

Job Title: Service Center Assistant / Contact Center Representative

Duration: 6 Months (Contract)

Locations: Indianapolis, IN - 46278

Pay: $16.39/ hr on W2

Hours: Monday - Friday 8 AM to 5 PM

Job Description:

We are seeking a dedicated and detail-oriented Contact Center colleague to work with our team as a Service Center Assistant. The primary responsibility of this role is to handle inbound and outbound calls related to product recalls with efficiency, empathy, and accuracy. The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively within a fast-paced environment. This position offers the opportunity to make a meaningful impact by ensuring the safety and satisfaction of our customers. The Colleagues are an integral part of our Contact Center team.

Key Responsibilities:

• Handle Inbound and Outbound Calls – Respond to calls with customers regarding product recalls, always demonstrating empathy and professionalism.
• Provide Information – Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document Calls – Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot Issues – Assist customers in troubleshooting recall-related issues, providing guidance on next steps and resources available.
• Collaborate with Teams – Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss complex recalls.
• Ensure Compliance – Adhere to all company policies, procedures, and regulatory requirements related to product recalls, to ensure we are always compliant.
• Provide Feedback – Share customer feedback, trends, and insights with the appropriate colleagues to drive continuous improvement in recall processes and customer satisfaction.
• Maintain Confidentiality – Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Prior inbound call center experience is preferred.
• Strong verbal and written communication skills.
• Good customer service and interpersonal skills.
• Basic computer proficiency, including Microsoft Office.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to work effectively both independently and within a team.

Additional Information

• Must have a cell phone with data access for system authentication (calls/texts).
• Flexibility to work occasional overtime or weekend shifts as business needs require.
• For remote work eligibility, candidates must have a quiet workspace and reliable internet connection.