Customer Service Representative, Mortgage Origination

Customer Service Representative, Mortgage Origination

Location: Indianapolis, Indiana (Onsite)

Role Overview

We are seeking full-time Mortgage Origination Customer Service Representatives for a role in Indianapolis, IN. In this position, you will use your mortgage background to provide customer service, supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, and inclusive communities. This role offers an opportunity to make a difference in the lives of others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies.

Key Responsibilities

• Provide customer service by answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Utilize knowledge of the mortgage industry to locate answers in a knowledge database to address client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.
• Navigate multiple computer systems and applications and utilize search tools effectively.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• 2+ years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
• 1+ years of contact center or telephone customer service experience.
• Keyboarding proficiency of at least 40 words per minute, time management skills, dependability, and strong written and verbal communication skills, including telephone etiquette.

Preferred Qualifications

• FHA Knowledge/background.
• Bilingual in English and Spanish (verbal and written).
• Contact Center experience (Omnichannel).

Work Environment

This role is 100% onsite for training. A hybrid work arrangement may be possible after training is complete and specific performance metrics are met. Shifts are 8 hours and scheduled between 7:30 a.m. and 6:30 p.m. ET, based on business needs at the time of hire. All workers typically start on the same day, usually the first full week of the month, to complete orientation and training together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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