Bilingual Mortgage Origination Customer Service Rep

Customer Service Rep / Mortgage Origination Professional

Job#: 3034578

Location: Indianapolis, Indiana (Onsite)

Employment Type: Contract

Role Overview

As a Mortgage Origination Customer Service Representative, you will use your mortgage background to assist others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. This role involves responding to inquiries from the lending industry and the public regarding FHA guidelines.

Key Responsibilities

• Provide customer service by answering calls and emails on FHA guidelines and procedures.
• Use knowledge of the mortgage industry to locate answers in a knowledge database.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Maintain current knowledge of FHA mortgage processes and procedures.
• Navigate multiple computer systems and applications.

Required Qualifications

• A High School diploma or General Educational Development (GED) certificate is required.
• 2+ years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer) and 1+ years of contact center or telephone customer service experience is required.
• Keyboarding proficiency of at least 40 words per minute is required. The position requires strong time management, dependability, and communication skills, including telephone etiquette.

Please Note: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Preferred Qualifications

• Knowledge of FHA guidelines and procedures.
• Bilingual proficiency in English and Spanish (verbal and written).
• Experience in an omnichannel contact center.

Work Environment

Shifts are eight hours, scheduled between 7:30 AM and 6:30 PM ET, based on operational needs at the time of hire. All new hires will start on the same day, typically during the first full week of the month, to complete orientation and training.

Compensation & Benefits

The pay rate for this position is between $20.00 and $23.00 per hour.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.