Veterinary Business Partner

Veterinary Business Partner At Petfolk, we're reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Location: Raleigh, NC Schedule: Full-time: 5 days/week Reports to: Regional Partner / Director of Operations About the Role At Petfolk, we believe exceptional veterinary care starts with exceptional people not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Partner, you'll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk. What You'll Do Client Experience & Hospitality Lead from the floor, greeting clients and setting a tone of warmth and professionalism Proactively step into service gaps to maintain a seamless experience Resolve client concerns with empathy, confidence, and professionalism Team Leadership & Culture Infuse a service-first mindset across your team think "Ritz-Carlton for pet care" Coach team members on communication, body language, and client interactions Drive team engagement through daily huddles, recognition, and feedback Hospital Operations Manage daily staffing and schedule alignment based on client demand Monitor clinic flow and make real-time adjustments to eliminate bottlenecks Ensure hospital opens and closes in a clean, prepared, and professional state Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms Business Performance & Growth Own key metrics: appointment capacity, revenue, rebooking, client retention Oversee labor budgets, payroll, and inventory management Collaborate with Regional Leadership on business planning and strategic growth What You Bring 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic) A natural leader and connector who thrives in client-facing roles Strong operational instincts and attention to detail Excellent communication and conflict resolution skills Comfort with data, metrics, and continuous improvement Compensation & Benefits Equity Ownership (Stock Options) Profit-Share Potential Generous PTO + Paid Holidays Health, Dental, Vision, Disability & Life Insurance Employee Discounts & Petfolk Swag Why Petfolk We're on a mission to transform the veterinary experience for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard. Whether you're a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful. Join us in building the future of veterinary care one incredible experience at a time.