Customer Service Administrator

Position: Customer Service Administrator Location: Apex, NC Pay: 65-70k Benefits: Eligible for Dental, Vision, Medical, 401(k) We’re seeking an experienced Customer Service Officer to join a fast-paced manufacturing team in a highly visible, customer-facing role. This position supports active customers and plays a critical role in delivering a consistent, high-touch customer experience. About the Role This individual will manage end-to-end order processing , proactively communicate order status, delays, and logistics updates, and serve as a trusted point of contact for ongoing customer needs. Success in this role requires resilience, strong problem-solving skills, and a white-glove service mindset—handling challenging situations one day and positive follow-ups the next. The ideal candidate is proactive (not reactive), over-communicates, and genuinely cares about the customer experience. Must-Have Qualifications 3–5 years of true customer service or inside sales experience Experience in manufacturing or a similar environment (no retail or call center backgrounds) High school diploma or equivalent required SAP experience required Proficiency in Microsoft Office and web-based systems Key Skills & Attributes Customer-centric and service-oriented Able to handle difficult conversations with professionalism and confidence Strong problem-solving and conflict-resolution skills Highly proactive and an effective over-communicator Adaptable, resilient, and comfortable in a fast-paced environment Confident, forward-facing personality Solutions-focused, open-minded, and non-defensive #J-18808-Ljbffr Addison Group