Customer Service Representative

Entry-Level Customer Service Representative

Are you ready to start a rewarding career where you can make a real difference in your community? At The Lynam Agency, we believe great service starts with great people. We're looking for an enthusiastic, dedicated individual to join our team as an Entry-Level Customer Service Representative, on track to become a licensed insurance agent to serve our clients. You won't just be answering callsyou'll be a trusted guide, helping people understand their insurance needs and navigate important decisions. This is your chance to learn about the insurance industry from the ground up, while building genuine connections and providing top-notch service to our clients. If you have a knack for communication, a passion for helping others, and a commitment to learning and growing, this could be the perfect opportunity for you! We are looking for a candidate with experience providing customers with unmatched, personalized service that elevates the client experience. Come grow with us and become an integral part of a company that truly cares about its community. This position is on-site, and no remote work is available.

Responsibilities:

• Provide friendly and professional service beyond the client's expectations.
• Self-starter who is able to take on new responsibilities
• Data entry, management of agency files, and attention to detail.
• General office support for all departments.
• Efficiently navigate client billing inquiries to provide accurate information, and complete billing transactions with precision.
• Answer incoming phone calls, greet walk-in clients and assist or direct clients to appropriate sources.

Qualifications:

• High school diploma or equivalent; bachelor's degree in business, finance, or a related field preferred.
• Experience in a customer service or role, delivering high quality service.
• State Insurance License or commitment to obtain your license upon hiring.
• Strong interpersonal and communication skills.
• Comfort with sales processes and general understanding of sales technique.
• Proficiency with computer systems and willingness to learn new programs.
• Ability to handle multiple clients and tasks in a fast-paced environment.
• Willingness to attend ongoing training and professional development opportunities.
• Ability to arrive on time and be dependable for a 40-hour work week commitment.
• Ability to work independently and as part of a close-knit team
• A positive and professional demeanor.
• A genuine desire to help others and solve problems.

Benefits/Perks:

• Paid Time Off (PTO)
• 401K
• Health insurance
• Cancer Care Insurance
• Life Insurance
• Vision Care Insurance
• Long Term Disability Insurance
• Average 11 Paid Holidays

Compensation: $19.00 - $21.00 per hour