Case Manager - (HHSS - Housing Navigation + Tenancy)

Job Description

Job Description

The Case Manager delivers coordinated, patient-centered care alongside our in-house clinical team. This on-site role covers everything from intake assessments and individualized care planning to discharge and community resource linkage. We're looking for a compassionate, organized professional who thrives in a structured clinical environment and is committed to patient advocacy.

Key Responsibilities

• Conduct biopsychosocial assessments and develop individualized care plans in collaboration with the clinical team
• Serve as the primary point of contact for clients navigating clinic services and coordinate referrals to internal and external providers
• Connect clients and families with community resources (housing, transportation, financial assistance, social services) and assist with insurance benefits and prior authorizations
• Maintain accurate, timely documentation in the EHR and ensure compliance with regulatory and payer requirements
• Participate in clinical team meetings, case reviews, and treatment planning conferences
• Build trust-based relationships with clients and families, educating and empowering them throughout their care

Qualifications

• Bachelor's degree in social work, Psychology, Counseling, Human Services, Nursing, Healthcare Administration, or related field
• 1–2 years of experience in case management, care coordination, or a related clinical/human services role
• Experience in behavioral health, substance use treatment, or primary care preferred
• Proficiency with EHR systems and clinical documentation
• Availability: Monday–Friday 3:00–7:00 PM | Saturday–Sunday 9:00 AM–3:00 PM
• Reliable transportation, Valid California Driver’s License, Auto Insurance.
• Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation