Customer Service Representative

Customer Service Representative (CSR)Be the friendly voice that keeps our customers comfortable.At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.If you have home services experience and know your way around ServiceTitan, we'd love to meet you!What You'll DoAnswer inbound customer calls for residential HVAC, plumbing, and electrical servicesSchedule service appointments using ServiceTitanProvide exceptional customer service while resolving customer questions and concernsCommunicate clearly and professionally with customers, technicians, and office staffMaintain accurate customer records and detailed job notesPrioritize emergency calls and schedule technicians efficientlyPromote maintenance memberships and additional services when appropriateSupport the team by helping create an outstanding customer experience from the first call to the completed jobWhat We're Looking ForPrevious experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services companyWorking knowledge of residential HVAC, plumbing, and electrical terminologyExperience using ServiceTitan for scheduling, call booking, and customer managementExcellent verbal and written communication skillsStrong customer service and problem-solving abilitiesAbility to multitask and stay organized in a fast-paced environmentAbility to remain calm, professional, and empathetic while handling customer concernsPositive attitude and team-first mentalityStrong sense of accountability and ownershipDependable attendance and punctualitySales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional servicesWhat You'll Get$25–$27 per hour based on experienceFull-time, year-round positionMedical, dental, and vision benefitsPaid Time Off and paid holidays401(k) with company matchOngoing training and career growth opportunitiesSupportive team environment with opportunities to advanceWhy AA Service Co.?We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.Apply today and become part of the AA Service Co. team!