Mid-Market Account Manager

Department: Account Management/Customer Success As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross‑selling adjacent products from across our portfolio. This will be a highly visible and highly cross‑functional role – the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C‑Suite – to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan. Make no mistake – you are joining an extremely fast‑paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun. What You’ll Do: Manage all post‑sales activity for Mid‑Market customers through strong relationship‑building, product knowledge, planning, and execution. Develop trusted advisor relationships with clients (from program administrators up to C‑suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs. Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan. Meet or exceed revenue goals. Identify and execute against opportunities for account expansion – including new departments, teams, geographies, products and use cases. Broaden our relationships within accounts – ensuring we have multiple champions across multiple teams and levels of client organizations. Collaborate cross‑functionally with team members to uncover and deliver against client needs. Deeply understand Navan’s product offerings and competitive positioning. Travel to customer sites as appropriate. Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client. Own client renewals, and upsells/cross‑sells of adjacent products. What We’re Looking For: 3+ years of experience in Account Management, Sales, or related customer‑facing position within a rapidly growing SaaS company Demonstrable track record of high performance and success. Strong communication and presentation skills Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast‑paced, rapidly changing environment Data‑driven mindset with attention to detail High energy, go‑getter with fresh ideas who takes the initiative to get things done Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers. Bachelor’s degree preferred or similar work experience Navan is the leading all‑in‑one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com . Navan provides a comprehensive benefits package tailored to support your well‑being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family’s needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance. Workplace Policy Navan believes in the value of in‑person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces – in the U.S., Europe, and Asia, among others – that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in‑person connections and operate on a four‑day‑in‑office work model. Please expect this policy for all roles that are tied to an office. Navan is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. Please review Navan’s Candidate Privacy Notice here . Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". #J-18808-Ljbffr