General Manager

Company Overview

The Acme Fence is designed for beauty and built to last. Since Grandpa Harry started the company in 1939, the Acme Fence name has set the standard for durability, value, quality, and craftsmanship in residential and commercial fencing throughout Northeast Ohio.

Today, Acme Fence is a growing fourth-generation family-owned business, continuing a legacy built on hard work, integrity, and an unwavering commitment to our customers. We take pride in creating peace of mind by providing beautiful, built-to-last fences and gates for homes, businesses, governments, and organizations. Our experienced team delivers timely, responsive service and trusted guidance, helping customers make investments that enhance and protect their properties for years to come.

As we honor the legacy of our grandparents and build for future generations, we remain committed to the values that have defined Acme Fence for more than 85 years: quality craftsmanship, exceptional service, and doing what we say we will do.

Position Overview

We are seeking a driven General Manager to lead the day-to-day operations of our residential and commercial fence business while positioning the organization for continued strategic growth. This leader will own execution against the organizations vision; that is to significantly scale revenue, build a highly capable leadership and field organization, preserve the family legacy, and deliver on Acme's mission of creating peace of mind through beautiful, built-to-last fencing solutions.

The ideal candidate thrives in a hands-on, fast-paced environment and brings a blend of operational excellence, team leadership, business acumen, and a commitment to preserving what has made Acme Fence successful for generations while building for the future.

Key Responsibilities

Strategic Leadership & Vision Execution

• Lead the execution of Acme Fence’s long-term vision, translating strategic goals into measurable annual, quarterly, and operational plans.
• Drive sustainable growth toward the organization’s long-range revenue and profitability objectives while maintaining the company’s commitment to quality, service, and family values.
• Champion and reinforce Acme’s mission of creating peace of mind through beautiful, built-to-last fencing and gates for homes, businesses, governments, and organizations.
• Serve as a steward of the Acme legacy, ensuring decisions honor the company’s history while positioning the business for future generations.
• Partner with ownership to evaluate strategic growth opportunities, including market expansion, acquisitions, and operational investments.

Operational Excellence

• Provide leadership for all aspects of residential and commercial operations, including sales, installation, production, customer service, safety, and administrative functions.
• Develop and implement scalable systems, processes, and performance metrics that support growth while maintaining exceptional customer experiences.
• Ensure operational execution aligns with Acme's reputation for professionalism, craftsmanship, and quality materials.
• Establish accountability through data-driven decision-making and clear performance expectations.

Team Development & Organizational Growth

• Build, develop, and retain a high-performing leadership team and workforce capable of supporting significant future growth.
• Lead organizational development efforts, including workforce planning, succession planning, leadership development, and recruiting initiatives.
• Create a culture that reflects Acme's core values of being Safe, Proud, Proactive, Collaborative, and Communicative.
• Foster employee engagement and accountability while maintaining a strong family-business culture.

Financial & Business Management

• Own company financial performance, including revenue growth, profitability, budgeting, forecasting, and cash flow management.
• Monitor key business metrics and implement corrective actions when necessary to achieve company goals.
• Ensure resources are effectively allocated to support growth, operational excellence, and customer satisfaction.
• Identify opportunities to improve margins, efficiency, and overall business performance.

Customer & Market Leadership

• Protect and strengthen Acme's position as a trusted industry leader serving residential and commercial customers throughout Northeast Ohio.
• Build and maintain key relationships with customers, partners, suppliers, community leaders, and industry stakeholders.
• Ensure every customer interaction reflects Acme's commitment to professionalism, responsiveness, and lasting peace of mind.
• Support sales and marketing initiatives that reinforce Acme's differentiators, including in-house installers, quality materials, and a reputation built since 1939.

Candidate Profile

Required Experience

• 10+ years of progressive leadership experience, including significant responsibility for business operations, revenue growth, and team leadership.
• Proven experience leading a consumer-based construction, home services, manufacturing, distribution, or field-services organization.
• Demonstrated success scaling businesses, improving operational performance, and developing leaders.
• Experience implementing systems and processes in support of creating efficiencies and scalability.
• Experience managing P&L responsibility and driving profitable growth.
• Technically savvy, with a comfort using digital tools, full Microsoft Suite, project tracking software/CRM systems (we use GoHighLevel as our CRM/Microsoft Business Central for finance)
• Ability to work at a strategic level coupled with the willingness to do whatever it takes to make the team successful.
• Ability to work a 6:30am – 4:00pm schedule.

Preferred Experience

• Knowledge of fencing products or similar trades.
• Experience working with residential and commercial clients.
• Understanding of the building permitting process.
• Multi-location experience.

Leadership Competencies

• Strategic thinker who can balance long-term vision with day-to-day operational execution.
• Strong systems and process orientation with the ability to build scalable infrastructure for growth.
• Proven ability to lead organizational change while preserving culture and employee engagement.
• Exceptional communicator who builds trust, alignment, and accountability across all levels of the organization.
• Data-driven decision maker who uses metrics to drive performance and results.

Organization / Cultural Fit

• Deep commitment to safety, quality, customer service, and continuous improvement.
• Values-driven leader who naturally models and reinforces Acme's core values:
• Safe
• Proud
• Proactive
• Collaborative
• Communicative
• Humble, hands-on leader who is equally comfortable in the field, with customers, and in the boardroom.
• Passion for building organizations that create lasting value for employees, customers, and future generations.