Mid Market Account Manager-Remote

divh2Mid Market Account Manager-Remote/h2pJob Category: Cust Sup, Sales Outreach Requisition Number: MIDMA009829/ppFull-Time Salary Range: $80,700 USD to $134,300 USD/ppLocation: Salt Lake City, UT 84123, USA/ph3Description/h3pstrongJob Summary/strong/ppThe Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manage accurate sales forecasts and reports to meet or exceed revenue targets./ppstrongEssential Duties and Responsibilities/strong/ppAccount Ownership Growth/pulliManage and grow a portfolio of small to mid-market customers/liliAct as the primary relationship owner post-sale/liliBuild strong relationships with decision-makers and product users/li/ulpRevenue Retention Expansion/pulliDrive renewals, upsells, and cross-sells within existing accounts/liliIdentify growth opportunities aligned to customer needs and usage/liliMeet or exceed quarterly and annual retention and expansion goals/li/ulpSales Execution/pulliConduct discovery to uncover evolving business needs and use cases/liliPresent solutions tailored to customer size, needs, and budget/liliNegotiate pricing and terms in line with company guidelines/liliManage renewals and expansion deals from opportunity to close/li/ulpTerritory Account Strategy/pulliPrioritize accounts based on growth potential and renewal risk/liliMaintain accurate pipeline, renewal forecasting, and CRM hygiene/liliMonitor usage and engagement to proactively reduce churn/li/ulpCross-Functional Collaboration/pulliPartner with Customer Success, Support, Marketing, and Sales Development/liliEnsure smooth onboarding and continued value realization/liliShare customer feedback to improve product and go-to-market execution/li/ulpOther duties as assigned/ppstrongSupervisory Responsibility/strong/ppThis position has no supervisory responsibilities./ppstrongTravel Requirements/strong/ppTravel Requirements: Less than 25%/ppstrongEducation/strong/pulliMinimum: 4 Year/Bachelors Degree/li/ulpstrongExperience/strong/pulliMinimum Years of Experience: 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically lt;1,000 employees)/li/ulpstrongKnowledge, Skills, and Abilities/strong/pulliExperience owning renewals and expansion revenue/liliStrong forecasting, pipeline management, and CRM skills/liliExperience selling SaaS or subscription-based solutions/liliFamiliarity with MEDDICC, Challenger, SPIN, or similar sales methodologies/liliExperience supporting customers in fast-paced or price-sensitive segments/liliCustomer-first, growth-oriented mindset/liliStrong communication and relationship-building abilities/liliAbility to articulate value and ROI clearly and simply/liliExcellent time management across a high-volume book of business/liliData-driven and process-oriented approach/liliPreferred:/liulliExperience selling SaaS or subscription-based solutions/liliFamiliarity with MEDDICC, Challenger, SPIN, or similar sales methodologies/liliExperience supporting customers in fast-paced or price-sensitive segments/li/ul/ulpstrongWorking Conditions and Physical Requirements/strong/pulliAbility to sit and/or stand at a desk and work with a computer for extended periods of time./liliDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components./liliRegular and predictable attendance required./li/ulpstrongDisclaimer/strong/ppThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence./ppCompany Summary/ppOur MissionHarnessing the power of language, we connect diverse people and enrich the human experience./ppOur VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words./ppAs one of the worlds leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorensons impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve./ppWe achieve great things together working The Sorenson Way with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div