Customer Service Team Lead - Coaching & Escalations

TruGreen Limited

TruGreen is seeking a supervisory leader for our customer service team to oversee inbound and outbound calls both remotely and onsite in the United States. The role ensures policy adherence, resolves escalated issues, and provides coaching to staff. The ideal candidate will have 3+ years in customer service, 1-2 years in supervision, and strong communication and organizational skills, with proficiency in Microsoft Office. Travel may be required. #J-18808-Ljbffr TruGreen Limited

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Service Team Lead - Coaching & Escalations in Tampa, FL vacancy

Director, Client Service Operations
Ascensus is the leading independent technology and service platform powering savings plans across... ...of associates, team leads, and managers while... ...quality, productivity, and escalation management. The Director... ...periodsProvide leadership, coaching, and development to managers...
Suggested
Full time
Second job
Remote work
Ascensus
Tampa, FL
4 days ago
Freedom Boat Club - Call Center Manager
$73.6k - $106.2k
...opportunities within united teams defining the future of... ...seeking a Call Center Manager to lead our customer service team and deliver an... ...has a proven track record of coaching teams, improving performance... ...customer interactions. Resolve escalated customer concerns and...
Suggested
Full time
Work at office
Local area
Remote work
Monday to Friday
Brunswick Corporation
Tampa, FL
2 days ago
Associate Community Manager
...creating spaces and services that are... ...both residents and team members and may assume... ...Community Manager in leading and developing community... ...-to-day guidance, coaching, and operational... ...follow-up or escalation. Exercise judgment... ...Provide exceptional customer service while...
Suggested
Full time
Work at office
Shift work
Afternoon shift
Core Spaces, LLC
Tampa, FL
1 day ago
Customer Service Team Lead
Now Hiring: Customer Service Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support our customer service department... ...staff Assist with training new team members Handle escalated customer issues Ensure high-quality service and smooth...
Suggested
Immediate start
Jireh's Grand Slam
Tampa, FL
1 day ago
Multi-Office Leader
...Area Experience Leader, leads a portfolio of 4-6 retail... ...expectations for consultative service, operational execution, team performance, and business... ...Service Professionals, coaching teams to anticipate... ...including handling client escalations and complex issues Ability...
Suggested
Work experience placement
Seasonal work
Work at office
Night shift
Afternoon shift
H&R Block
Tampa, FL
6 days ago
Experienced Call Center Quality Assurance Supervisor
...tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business... ...countries worldwide. Our team use people, technology and... ...Experienced QA Supervisor to lead our quality assurance... ...training needs. Provide coaching and feedback to improve...
Worldwide
MCI Careers
Tampa, FL
10 days ago
Call Center Operations Manager
$75k - $100k
...About Hawkins Hawkins Service Company has served Tampa... ...hire the best, and our customers love us for it. People... ...career, room to grow, and a team that has each other's... ...how we hire, how we coach, and how we recognize our... ...Manager, you lead the team of Customer Service...
Seasonal work
Work at office
Hawkins
Tampa, FL
4 days ago
Senior Customer Service Lead & Coach (Call Center)
A leading staffing agency in the United States is looking for a Senior Customer Service representative responsible for leading a team of Customer Service Agents. This role involves coaching staff, meeting service level agreements, and assisting Operations Supervisors with...
Dunhill Professional Search & Government Solutions
Tampa, FL
16 hours ago
Community Manager
$2,500 per month
...looking for a Community Manager to run day-to-day operations and lead the on-site team. You’ll partner closely with a dedicated sales team already... ...sales team can do its job. WHAT YOU'LL DO Lead and coach your on-site team, building a culture grounded in respect,...
For contractors
Blue Castle Agency
Tampa, FL
10 days ago
Experienced Call Center Quality Assurance Supervisor
...tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business... ...countries worldwide. Our team use people, technology and... ...Experienced QA Supervisor to lead our quality assurance... ...training needs. Provide coaching and feedback to improve...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Worldwide
Mass Markets
Tampa, FL
1 day ago
Shift Lead Full Time
...looking for a Shift Leader to join our team! As our Shift Leader, you will... ...and employees, by training and coaching staff to follow superior customer service guidelines. Assisting in... ...orderly. Assisting in resolving or escalating employee issues or concerns in a...
Full time
Local area
Shift work
Planet Fitness
Tampa, FL
16 hours ago
Customer Success Training & Onboarding Lead
...Furniture Industries in Tampa, FL, is searching for a Customer Success Learning & Development Specialist to support training... ...involves designing onboarding experiences for new team members and providing ongoing coaching to ensure skills application. Candidates should have 1...
Ashley Furniture Industries
Tampa, FL
3 days ago
Experienced Call Center Quality Assurance Supervisor
...tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business... ...countries worldwide. Our team use people, technology and... ...Experienced QA Supervisor to lead our quality assurance... ...training needs. Provide coaching and feedback to improve...
Full time
Temporary work
Casual work
Work at office
Local area
Worldwide
MCI
Tampa, FL
2 days ago
Outreach Recruitment Coordinator
...Category: Nonprofit - Social Services, Position Summary The Crisis... ...meetings with the Healthy Minds team Coordinate with the Program... ...high-risk situations under the coaching and guidance of the Program... ...with leadership and coworkers. Customer Service (Internal & External)...
Full time
Contract work
Temporary work
Work at office
Local area
Shift work
Weekend work
Afternoon shift
THE CRISIS CENTER OF TAMPA BAY INC
Tampa, FL
3 days ago
Call Center Collections Supervisor
...tech-enabled business services companies in the USA, with... ...countries. We deliver Customer Experience (CX),... ...globally expanding, industry-leading organization. We are... ...operations of our collections team within a fast-paced... ..., provide ongoing coaching and development, and implement...
Work at office
Local area
Remote work
MCI
Tampa, FL
3 days ago
Call Center Collections Manager
...tech-enabled business services companies in the USA, with... ...countries. We deliver Customer Experience (CX),... ...globally expanding, industry‑leading organization. We are seeking... ...involves leading a team of collections... ...reviews, provide feedback, coaching, and training to collections...
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
MCI
Tampa, FL
4 days ago
Customer Service Supervisor
...Customer Service Supervisor Location: Tampa, FL - Westshore District... ...Service Supervisor leads and develops an assigned team of Customer Service Representatives... .... You will serve as a coach, problem-solver, and... ...issues. Handle escalated customer and agent inquiries...
Heritage Mga Llc
Tampa, FL
16 hours ago
Customer Service Supervisor
$41.24k - $68.73k
...by building proud, dynamic teams while helping associates reach... ...inbound and/or outbound customer service calls remotely or onsite. Ensures... ...met. Handles and resolves escalated customer complaints and issues... ...work schedule. Provides coaching and call support to...
Work at office
Local area
Remote work
TruGreen Limited Partnership
Tampa, FL
3 days ago
Cyber Operate SOC L3 Analyst / Shift Lead - Senior Consultant
$105.4k - $207.8k
...Our Deloitte Cyber team understands the unique... ...solutions and managed services that simplify complexity... ...and SOC analystsAct as escalation point for all advanced... ...skills: Proven ability to lead and coordinate a team of... ...personnel needsStrong coaching and mentoring skills to...
Local area
Visa sponsorship
Shift work
Rotating shift
Deloitte
Tampa, FL
5 days ago
Team Manager, Customer Success - Enterprise Accounts (Tampa, FL or Austin, TX)
TeamViewer provides a leading Digital Workplace... ...that our diverse teams and strong company... ...around 645,000 customers across all industries... ...Recruit, onboard, coach, and develop a... ...accounts. Serve as an escalation point for critical... ..., Professional Services, Product, and Operations...
Temporary work
Casual work
Remote work
Worldwide
Flexible hours
TeamViewer
Tampa, FL
1 day ago
Front End Lead
$18.5 per hour
...Front End Lead Oversees the frontline in... ...Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead... ...Provides excellent customer service to our Members... ...concerns and to escalate any concerns, as appropriate...
BJ's Wholesale Club
Tampa, FL
1 day ago
Managing Director, Tax - Private Client
...compliance, consulting, and planning services to individuals, multi-... ...Strategists, and Innovation teams expands your flexibility to help... ...managing, developing, and coaching professional tax staff Reviewing... ...of Forvis Mazars Global, a leading global professional services...
Flexible hours
Forvis Mazars US
Tampa, FL
3 days ago
Experienced Call Center Operations Supervisor
...-enabled business services companies in the USA... .... We deliver Customer Experience (CX), Business... ..., industry-leading organization.... ...Supervisor to lead a team of agents in delivering... ...performance management, coaching, and ensuring... .... Handle escalated customer issues and...
Remote work
MCI Careers
Tampa, FL
10 days ago
Client Engagement Lead-Senior Manager
$135k - $149k
...a Client Engagement Lead Senior Manager you will... ..., bringing together customer success management and... ...software-driven services. As a Senior Manager... ...large projects, guide teams through complex client... ...balance action with escalation while coaching others, shaping clear...
Full time
Work experience placement
H1b
PwC
Tampa, FL
2 days ago
Call Center Manager
...to work collaboratively in a team environment and operate effectively... ...ability to take the lead in learning tools and processes... .../eliminate issues before they escalate in priority or business impactQualificationsApplication... ...and determine root cause for Service Center tickets within...
Tech Tammina
Tampa, FL
3 days ago
Front Office Supervisor
...position responsible for leading and supporting the front desk team while also actively... ...patient flow, excellent customer service, appropriate staffing coverage... ...workflow. Supervise, coach, train, and support... ...interactions and serve as an escalation point for front desk...
Temporary work
Work at office
Monday to Friday
myDermRecruiter
Tampa, FL
1 day ago
Recruiting Manager and Senior Credentialing Manager
...recruitment. Manage and motivate team of recruiters. Develop and... ...hiring managers. Foster customer service attitude. The Recruiting Manager... ...Responsibilities: Recruiting Guide, coach, motivate and direct staff... ...Ad Hoc Committee meetings. Leads the response to all delegated...
Work at office
Coast Dental
Tampa, FL
4 days ago
Reentry & Fair-Chance Hiring Manager
...Reentry Manager with Aramark Correctional Services is responsible for championing equitable... ...and facilitate deliverables for project teams focused on fair chance hiring and talent... ...candidates for anticipated opportunities. • Coach and advise internal client groups to...
Aramark
Tampa, FL
3 days ago
Customer Experience Supervisor I — Service & Training Leader
JCPenney in Brandon, FL is seeking a Customer Experience Supervisor I who will drive profitable sales growth by leading associates, coaching on customer service, and delivering company checkout... ...safety standards while fostering a One Team culture focused on results and #J-...
JCPenney
Brandon, FL
16 hours ago
Lead Intervention Specialist- Evening shift
..., and safety. The Lead Intervention Specialist... ...and referral services via telephone, chat... ...Specialist team across assigned shifts... ...coverage. Apply de‑escalation skills, active listening... ..., side‑by‑side coaching, and modeling of... ...leadership and coworkers. Customer Service (Internal...
Temporary work
Work at office
Local area
Shift work
Weekend work
Afternoon shift
Crisis Center of Tampa Bay
Tampa, FL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Team Lead - Coaching & Escalations. Be the first to apply!