Desktop Support Analyst - NYC

Desktop Support Analyst Location: Newyork City, NY *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations. Strong technical knowledge of desktop operating systems and software applications. Experience providing deskside support to end-users in a corporate environment. Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Familiarity with remote access tools and techniques. Experience working with Active Directory and other directory services. Ability to manage multiple priorities and work effectively under pressure. Willingness to work flexible hours, including evenings and weekends, as required. Level 2 onsite support for complex customer issues and requests. Lead deployment of software releases, system upgrades and patches on end user devices. Accountable for procurement and asset management of end user devices. Leading activities like customer relocations and departmental infrastructure build out. Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution. Triage issues such as physical layers, usernames and passwords. Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus. Perform onsite installations or replacements of various hardware components and software repair. Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution. Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job. Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts. Good expertise to provide hands and feet support for Server, Storage, Backup and Network equipment, IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD. Ability to support Tier 1 VIPs. Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL. Soft Skills Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision. Ability to prioritize, manage and perform under pressure to meet SLAs. Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm. Ability to thrive in a fast paced, rapid changing environment. Salary and Other Compensation The salary for this position will be 63,000-85,000 early depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Cognizant