Remote Customer Care Representative

Remote Customer Care Representative

You will be supporting our clients as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.

NOTE: NOT FOR CANDIDATE OUTSIDE THE STATES

Primary Duties and Responsibilities:

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner
• Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders appropriately in IMS / e-Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure the correct number of supplies are being shipped to customers.
• Identifying customers needs, clarifying information, researching every issue, and providing solutions.
• Performs other duties as required.

Qualifications:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease

Education and Experience:

• A High School Diploma or GED equivalency is required.
• Customer account management experience preferred.
• Flooring industry experience preferred.