Dental Front Desk Administrator

Do you take pride in helping patients feel cared for and welcome? As the first point of contact, this position is a valued part of our team. It sets the tone not just for our patients’ experience, but for our day as well. Your presence at the front desk helps create the calm, supportive environment our patients count on when they walk through our doors. This role requires both compassionate communication and the administrative skills needed to guide patients smoothly through their visit. Mitchell Family Dentistry is a well-respected practice in Alameda, and our front office team plays an essential role in keeping our days organized, positive, and professional. We’re looking for a motivated Dental Patient Care Coordinator who values clear systems, consistency, and a collaborative approach to supporting both patients and our clinical team. If you enjoy creating meaningful interactions, staying organized, and contributing to a supportive, team-oriented environment, you’ll feel right at home here. Work Schedule - This is a full-time position: Monday–Thursday + Every Other Friday Hours: 8:00 am – 5:00 pm Includes a 1-hour lunch break. Compensation & Benefits Offered • Compensation: $25–$28/hr (based on experience, skills, and overall fit) • 401(k) • Health insurance • Paid sick time • Paid time off • Paid training • A supportive, stable, and professional work environment We look forward to finding the right fit and meeting you soon. Thank you for considering our practice as you explore your next opportunity. Responsibilities: • Greet and welcome patients with a warm, friendly demeanor, ensuring they feel valued and at ease from the moment they enter. • Manage patient appointments efficiently, coordinating schedules to optimize clinic flow and minimize wait times. • Handle patient inquiries with clarity and empathy, providing accurate information and addressing concerns promptly. • Maintain accurate patient records, ensuring all data is up-to-date and confidentially managed in compliance with healthcare regulations. • Coordinate with dental staff to ensure seamless communication and support for patient care and treatment plans. • Process billing and insurance claims accurately, assisting patients with understanding their financial responsibilities. Qualifications: Skills & Qualifications That Support Success in This Role • Strong written, verbal, and telephone communication skills. • Warm, patient-centered approach with the ability to build positive relationships. • Organized, detail-oriented, and dependable in a busy environment. • Effective at multitasking while maintaining accuracy and follow-through. • Strong time management skills and the ability to meet daily deadlines. • Values consistent systems, teamwork, and reliable workflow. • Optimistic mindset with a focus on solutions. • Proficient with MS Office (Word, Excel); Google Workspace experience a plus. • Experience in presenting treatment plans, verifying insurance plans, discussing insurance benefits, and supporting patient flow. • Familiarity with dental terminology and dental billing concepts. • Experience using dental EHR/Practice Management software - EagleSoft is a plus. • Prior dental front office experience is required. We may consider candidates with strong Medical PCC backgrounds and transferable skills. Compensation: $25 - $28 hourly

• Greet and welcome patients with a warm, friendly demeanor, ensuring they feel valued and at ease from the moment they enter. • Manage patient appointments efficiently, coordinating schedules to optimize clinic flow and minimize wait times. • Handle patient inquiries with clarity and empathy, providing accurate information and addressing concerns promptly. • Maintain accurate patient records, ensuring all data is up-to-date and confidentially managed in compliance with healthcare regulations. • Coordinate with dental staff to ensure seamless communication and support for patient care and treatment plans. • Process billing and insurance claims accurately, assisting patients with understanding their financial responsibilities. • Prepare for upcoming appointments by ensuring X-rays, insurance information, and clinical notes are ready in advance.