Front Desk Administrator

Front Desk Administrator – After School Program

Part-Time | $25/hour | 20–23 hours per week

Safe Passages disrupts the cycle of poverty by engaging youth and families to build and drive a continuum of services that supports student success and community development.

We envision a community where all young people have the opportunity to realize their full potential. Safe Passages’ work is based on the premises that access to educational opportunity, health services, and family support, should not be dictated by race or socio-economic status, and when young people have the health and support, they need, they are better prepared and equipped to not only learn, but to succeed.

Safe Passages’ After School Program provides quality enrichment support services to children and youth through a strong youth development framework. Safe Passages is a provider in the delivering of school-based After School Programs within OUSD schools.

Position Overview

Our After School Program is looking for a dependable and organized Front Desk Administrator who understands that the end of the school day is one of the most important moments for student safety and family connection. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in creating a welcoming and well-organized experience for students, families, and staff each day.

We are seeking a reliable, professional, and highly organized team member to help ensure a safe, efficient, and welcoming dismissal process for students and families. The ideal candidate is calm under pressure, attentive to detail, and committed to maintaining strong communication with families, staff, and program leadership.

Key Responsibilities

• Coordinate daily student dismissal by calling student names over the walkie-talkie clearly and efficiently
• Communicate with instructors to ensure students are safely escorted to the front desk for pick-up
• Welcome and assist families with a friendly, professional, and customer-focused approach
• Monitor and manage student sign-in and sign-out procedures
• Verify adult authorization and confirm identification in accordance with program safety policies
• Safely connect students with their authorized family members or guardians
• Maintain organized dismissal documentation and attendance records
• Encourage families to complete program surveys or feedback forms while waiting
• Communicate any concerns, irregularities, or safety issues to Program Coordinators promptly
• Support a smooth, calm, and well-managed dismissal environment

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional demeanor with strong conflict resolution and customer service skills
• High attention to detail, particularly regarding student safety procedures
• Prior experience working in schools, childcare programs, youth programs, or customer service environments preferred

Requirements

• Must pass a criminal background check and TB clearance
• Must be able to work consistently during after school hours
• Must be able to commit for the duration of the academic school year
• Ability to work independently and collaboratively as part of a team
• Ability to communicate professionally with program coordinators, students, families, school staff, and community partners

Employment Classification: This is a part-time hourly position. Part-time employees may opt-in to access tele-health services for medical, mental health, dermatology, nutrition, and other select services.

Work Schedule: 20-23 hours per week, M-F; based on OUSD academic calendar (holidays and teacher professional developments). Must be available all days of the week.

Candidates must be available for 2026-2027 school year.

Compensation: $25 per hour/paid weekly.

Safe Passages is an Equal Opportunity Employer.

Auxiliary aids and services are available upon request to individuals with disabilities.