Tier 1 Service Desk Technician

About the Organization
At Sterling Seacrest Pritchard, we are here to serve as your risk advisors first and insurance broker second.

We have a highly skilled team ready to collaborate with your business to position you to reach your goals with uniquely tailored insurance and consulting solutions.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category
Administration

Description


This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected:

• Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.

• Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.

• Repair, configure and maintain hardware, software, and peripherals.

• Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.

• Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.

• Log, track, and maintain detailed incident reports on all requests.

• Assist with the creation of FAQ's and knowledge base articles.

• Assist with network installations including cabling and components.

• Maintain good working relationships with assigned supervisors and coworkers.

• Perform additional duties as required by management.

• Support satellite offices and remote users.

Position Requirements

Qualifications

• 2-year degree in computer-related field or 1-3 years experience in an IT-related position

• Proficient with foundational IT concepts; TCP/IP networking, OSI Model, LAN/WAN, Wireless

• Experience with common hardware products including; Desktops, Laptops, Printers, Scanners, Phones

• Experience with business and IT software products including; Windows, iOS, Android, and Office365, MS Active Directory and Ticketing Systems.
• Familiarity with remote control tools such as Kaseya or TeamViewer.

• Self-direction and ability to work independently.

• Excellent verbal communication skills.

• Effective time management, planning and organization skills.

Preferred Experience :Similar position in the insurance industry and advanced understanding of HIPAA and Privacy Requirements.

As with all technology roles within SSP, there will be opportunities and expectations to work with others on our team in order to maintain a high level of productivity and job fulfilment.

* Sterling Seacrest Partners is an equal opportunity employer

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

City
Atlanta

State
GA

Position
Tier 1 Service Desk Technician

Exempt/Non-Exempt
Non-Exempt

Open Date
5/28/2026


This position is currently accepting applications.