System Administrator

We are seeking a hands-on Systems Administrator / Infrastructure Engineer to support and maintain a growing multi-location enterprise environment spanning more than 50 sites. This role is ideal for a well-rounded IT professional with strong experience across systems administration, networking, security, cloud services, and end-user support.

The successful candidate will play a critical role in ensuring the stability, security, and performance of the organization's infrastructure while supporting technology initiatives, operational improvements, and ongoing modernization efforts. This position requires someone who is comfortable working across servers, networks, cloud platforms, endpoint management, cybersecurity, and advanced technical support.

Key Responsibilities

Infrastructure Administration

• Administer and support Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file services, and user management.
• Manage virtual environments utilizing VMware vSphere and/or Microsoft Hyper-V, including provisioning, maintenance, capacity planning, and performance tuning.
• Maintain backup, recovery, and disaster recovery solutions to support business continuity requirements ( VEEAM)
• Administer and support cloud productivity platforms such as Microsoft 365 and Google Workspace.
• Support hybrid identity management, endpoint administration, and device lifecycle management.
• Assist with vulnerability remediation, patch management, and infrastructure security updates.
• Maintain accurate hardware, software, licensing, and technology asset inventories.

Network & Connectivity

• Support enterprise LAN/WAN infrastructure across multiple locations.
• Assist with administration of switches, firewalls, wireless networks, and VPN connectivity.
• Monitor network health, utilization, and performance using tools such as SolarWinds, Nagios, or similar monitoring platforms.
• Troubleshoot routing, VLAN, DNS, wireless, and connectivity-related issues.
• Coordinate with internet service providers and technology vendors to resolve circuit outages, upgrades, and escalations.

Security & Compliance

• Enforce cybersecurity standards and best practices across servers, endpoints, and cloud platforms.
• Support endpoint security solutions, EDR deployments, vulnerability management, and patch compliance initiatives.
• Assist with SSO and MFA implementations across business-critical applications.
• Support compliance efforts related to GLBA, FTC Safeguards Rule, and other security governance requirements.
• Participate in incident response activities, investigations, and security remediation efforts.
• Conduct user access reviews and help maintain least-privilege access controls.

Service Desk & User Support

• Act as a Tier II / Tier III escalation resource for infrastructure, systems, and endpoint-related issues.
• Administer and maintain ITSM platforms including ticket management, asset records, CMDB updates, and change control processes.
• Deploy, configure, image, and troubleshoot desktops, laptops, mobile devices, and location-specific hardware.
• Create and maintain technical documentation, runbooks, system diagrams, and operational procedures.

Projects & Operational Excellence

• Support infrastructure projects, technology refresh initiatives, acquisitions, and new site deployments.
• Assist with NOC/SOC monitoring operations and escalation workflows.
• Contribute to infrastructure standardization, operational maturity, and continuous improvement initiatives.
• Evaluate and leverage emerging technologies, including AI-powered productivity tools and automation solutions.

Required Qualifications

• 5+ years of hands-on experience in Systems Administration, Infrastructure Engineering, or a related IT role.
• Strong experience administering:
• Windows Server
• Active Directory
• DNS
• DHCP
• Group Policy
• File & Print Services
• Experience with VMware vSphere, Hyper-V, or comparable virtualization technologies.
• Experience supporting Microsoft 365 and/or Google Workspace environments.
• Practical knowledge of:
• TCP/IP Networking
• VLANs
• Routing & Switching
• Firewalls
• VPN Technologies
• Experience with backup, recovery, and disaster recovery solutions such as Veeam, Azure Backup, or similar products.
• Strong troubleshooting and problem-solving abilities in a multi-site environment.
• Excellent communication, customer service, and documentation skills.
• Exposure to AI tools, generative AI platforms, and AI productivity assistants.