Senior Manager, Fulfillment Operations

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013 after the founders learned that socks are the #1 most requested clothing item at homeless shelters. Bombas donates a pair of socks for every pair sold, and has since expanded to underwear and t-shirts, the #2 and #3 most requested items, while continuing to impact communities. The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place, and at Bombas we are inspired by that collective effort. We are committed to building a diverse, inclusive Hive where all voices are heard. About the Job We are looking for a highly analytical, hands‑on, and solutions‑oriented operator to join our Fulfillment team as our Senior Manager, Fulfillment Operations , reporting to the Director of Fulfillment Operations. The role is based on‑site at our Groveport, Ohio distribution center and includes approximately one week of travel per month to a secondary West Coast warehouse. You will serve as Bombas’ dedicated on‑ground leader within our 3PL network, stabilizing, optimizing, and scaling our fulfillment operations to support growth and peak demand. What you’ll be responsible for Stabilize, standardize, and optimize operations at the Groveport 3PL for eCommerce, Wholesale, Retail, and Donation channels. Drive best‑practice standardization across all Bombas DCs. Facilitate short, medium, and long‑term activity and capacity planning across an omni‑channel environment. Identify inefficient or fragmented processes with RCA and partner with 3PL management to develop improvement plans, including SOP creation and training. Serve as primary point of contact for Ohio 3PL teams and liaise between 3PLs and internal teams (Operations, Transportation, Customer Service, Planning, Sourcing, FP&A). Align warehouse storage capacity with inbound SKU counts and unit volume using forward‑looking forecasts across sales channels. Support 3PL staff in optimizing SKU slotting, order waving, picking carts, pick paths, and efficient storage across pick and reserve locations. Maintain and socialize order and unit forecasts, validate against 3PL capacity models, labor plans, and throughput assumptions, and oversee peak capacity planning. Support fulfillment synergy between the Ohio warehouse and additional fulfillment centers, ensuring consistent SLAs, process standardization, and inventory visibility. Validate wholesale order execution across key milestones—release to floor, VAS status, routing date, ship confirmation, and pickup—ensuring routing compliance and troubleshooting onsite issues. Monitor and report on SLA compliance and operational KPIs, holding 3PLs accountable to contracted SLAs. Prepare and lead daily/weekly meetings and QBRs across 3PL and Bombas Operations teams. Use WMS, NetSuite, and business intelligence tools to report on fulfillment health and perform ad‑hoc analyses, standardizing KPIs, SLAs, and reporting across nodes. Document and communicate product labeling non‑compliance to the Sourcing team to drive vendor guide compliance. What we’ll love about you Clear communicator and reliable internal and external partner. Takes initiative, thinks critically, and owns outcomes. Comfortable handling ambiguity and operating independently. Naturally curious, detail‑oriented, and data‑driven. A team player who is willing and happy to help. Belief in our mission and understanding of the importance of giving‑back. Inquisitive, loves to learn, embraces failure, and never gives up. Comfortable working in an open office while staying focused. What you’ll love about us We are a team of smart, interesting, diverse, funny, and loving people. We offer competitive compensation, employer‑paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment. We take responsibility to ensure you are excited, happy, and find fulfillment in your work. We value fun by hosting office lunches, off‑site team outings and company retreats. We give back to the community and help those in need—volunteering together regularly. Success comes from collective effort; all full‑time employees receive equity. We offer flexible paid time off: over 20 paid company holidays, year‑round "Flexible Fridays", unlimited vacation, sick and wellness days. We provide a monthly phone stipend for all full‑time employees. We believe a healthy body equals a healthy mind, offering a $100 monthly wellbeing reimbursement. What you’ll bring 5+ years of omni‑channel fulfillment experience. Experience scaling and optimizing physical distribution center operations. Experience working with 3PL fulfillment organizations. Demonstrated success building and managing KPIs and SLAs. Strong systems fluency (WMS, ERP, EDI, BI tools). Bombas is committed to delivering competitive and equitable pay for our employees. Each component of the Bombas total rewards package, including benefits and pay, is aimed at creating an environment where team members have resources to manage their lives and focus on doing their best work. The pay range for this position at the start of employment is expected to be between $120,000 and $135,000/year . Base pay offered may vary based on experience, market factors, and business needs. The Bombas total rewards package may also include annual bonus and equity target award opportunities, as well as medical, financial, and well‑being benefits. Additional details will be provided if a candidate receives an offer. If hired, the position is "at‑will" and the Company reserves the right to modify any component of the total rewards package at any time. If you require reasonable accommodation in completing this application, interviewing, completing employment testing, or otherwise participating in this hiring process, please direct your inquiries to View email address on click.appcast.io . Only accommodation requests will be responded to. #J-18808-Ljbffr