Home Care Operations Coordinator

Benefits:

Exceptional support team

Fun, supportive, and safe working environment

Rewards and recognition programs

Comprehensive paid training

Competitive salary

Flexible schedule

Job title: Operations Manager– Home Care Agency: (LVN/RN preferred, CNA considered)

Location: Prosper, TX (On-site)

Type: Part-time /Full-time

About the Role

FirstLight® Home Care of McKinney is a growing non-medical home care agency specializing in memory care, and we’re looking for an experienced Operations Manager to help build the systems behind exceptional care.

This is not a “manage the task list” role. We need someone who is process-minded, takes initiative, follows through, and enjoys creating structure where it doesn’t fully exist yet. If you’ve worked in home care or senior care operations and love turning chaos into clear workflows, we want to talk to you.

Licensed nurses (LVN or RN) are strongly preferred, and CNAs with strong operations experience are encouraged to apply. This role combines operational leadership with caregiver training and quality oversight.

What You’ll Do

Develop, document, and maintain SOPs, checklists, and workflows across the agency

Identify operational gaps and work with leadership to implement practical solutions

Lead caregiver training, orientation, and skills competency checks

Support client care quality through assessments, care plan reviews, and supervisory visits, as appropriate to credentials

Serve as a care quality resource for caregivers, clients, and families

Coordinate client setup and caregiver onboarding (documentation, background checks, training, credentials, system setup)

Maintain organized, compliant client and caregiver files, including credential and expiration tracking

Support scheduling, payroll, and billing, and follow up on discrepancies

Support documentation for long-term care insurance, VA-authorized care, Medicaid/waiver programs, and private pay

Use WellSky Personal Care and Viventium to keep client, caregiver, and personnel records accurate

Communicate professionally with clients, families, caregivers, vendors, and payers

What We’re Looking For

Active Texas LVN or RN license strongly preferred; current CNA certification considered

Experience training or supervising caregivers, CNAs, or direct care staff

Experience in home care, senior care, healthcare operations, care coordination, or staffing (strongly preferred)

Hands-on experience building SOPs, workflows, or improving operational processes

WellSky/PersonalCare experience strongly preferred; Viventium or similar payroll/HRIS a plus

Familiarity with LTC insurance, VA, or Medicaid/waiver documentation is a strong plus

Highly organized, detail-driven, and able to manage multiple priorities independently

Strong written and verbal communication skills

High school diploma required; college degree preferred

Valid driver’s license and auto insurance

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.