Coordinator, HR Operations - Administration Function

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

About this opportunity...

The Coordinator, HR Operations is responsible for supporting HR processes and maintaining associate employment records for Ross Buying Office associates, including payroll processing, employment status changes, and new hire activations. This role serves as a key point of contact for associate inquiries submitted through the HR Connect mailbox, providing guidance on policies, payroll, and benefits while ensuring requests are resolved promptly and escalated appropriately. The Coordinator is also responsible for maintaining employee data within PeopleSoft and related systems, generating reports, and supporting payroll and workforce reporting for approximately 2,000 Buying Office associates.

This position is part of the HR Coordinator Development Program , designed to provide early-career HR professionals with broad exposure to multiple Human Resources Centers of Excellence (COEs). Participants gain hands-on experience through rotational assignments across functions such as HR Operations, Talent Acquisition, Talent Development, and Communications & Engagement, building foundational HR knowledge and developing the skills needed for future growth opportunities within the organization.

The base pay range for this role is $22.00 - $28.00. The hourly rate listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

What you will do and what you will learn...

• Supports weekly onboarding & orientation to new hires, ensures presentation deck is updated with current information.
• Sets up new hires in PeopleSoft, creates & maintains associates' personnel files and ensures legal compliance via I9 checking and documenting process.
• Provides Tier 1-level support to respond to & perform follow-up activities to employee and HR emails (HR Connect mailbox) for the Buying Offices. Escalates complex issues to manager, as appropriate.
• Processes bi-weekly payroll reports from the timekeeping tracking system, including troubleshooting.
• Maintains all Outlook distribution lists, updates and audits bi-annually.
• Tracks and processes HR system updates to employee records during on-cycle (appraisal & mid-year cycles) and off-cycle promotions (C&B processing and tracking); activities include sending letters via DocuSign, updating supervisors and department information in PeopleSoft, filing of documents in the OnBase employee records system.
• Prepares exit paperwork and coordinates off-boarding processes for HR Business Partners (e.g. submitting request and notifying appropriate parties, monitoring physical assets collection, tracking and filing documentation to support the completion of off-boarding procedures, etc.) timely and accurately.
• Responds to and vets unemployment claims with Equifax to ensure accurate management of process.
• Reports on HR Connect issues, analyzing and making process improvement recommendations.
• Participates in projects and initiatives as requested.

What you need to be successful...

• Bachelor's Degree (preferred)
• Relevant HR experience preferred (e.g., PeopleSoft data entry)
• Customer Service oriented
• Strong ability in using MS Office tools, (e.g, Outlook, Excel)
• Outstanding communication and interpersonal skills
• Ability to quickly learn and follow established policies and procedures consistently
• Strong organizational and time management skills, attention to detail and accuracy and ability to multitask and reprioritize as needed

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

• A broad range of affordable health insurance options & personal medical plan concierge
• 401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation
• Employee stock purchase plan
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....

*benefits vary by level and position and are subject to change

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