Legal Processing Specialist I

Job Description Under the direction of the Legal & Custody Manager, this position is responsible for assisting customers and persons serving legal papers on the Bank, processing claims, settling the closure of deceased customer accounts and responding to inquiries. Responsibilities In response to legal processes such as Tax Levies, Garnishments, Child Support Levies, Distraint Warrants, etc., researches, requests clarification and additional information in order to process orders, maintains knowledge of applicable laws, regulations and procedures to efficiently and accurately process these orders. Communicates verbally and in writing with personal representatives, executors, attorneys, customers and employees regarding the disposition of funds held in Bank accounts and relating to the effect of court orders on employee pay, answering questions and inquiries as required. Resolves or directs questions from both internal and external customers received via the main phone line or in person, accepting the legal process/documents served on the bank. Monitors, researches and follows up to close out and settle old garnishments when the underlying judgments expire. Performs all other miscellaneous responsibilities and duties as assigned. Qualifications Bachelor’s degree from an accredited institution, or Paralegal Associate degree from an accredited institution and two years of work experience, or equivalent work experience. Minimum 0–1 years of banking operations experience, relevant legal office or department experience, probate or estate settlement experience, or equivalent work experience. Demonstrated proficiency and expertise with typewriters, personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software, plus knowledge of or ability to use Bank software and systems including customer, cardholder, recovery and other inquiry systems. Strong verbal and written communication skills, analytical, detail‑oriented and organized, with critical thinking, good judgment, and the ability to ask for assistance when needed. Must be a self‑starter who can meet deadlines and handle multiple priorities, a team player who can resolve problems independently, and capable of discussing settlement procedures with a high level understanding of Bank operations. Able to work flexible hours including holidays, weekends and evenings as needed or assigned, and able to move or lift boxes up to 35 lbs. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti‑Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We are an EEO/AA employer, including disability and veterans. #J-18808-Ljbffr Bank of Hawaii