LCSW Clinical Talk Therapist (Synchronous AHPC) - Remote

Overview

LCSW Clinical Specialist II for Synchronous AHPC Partnership (CA) - Remote

The Clinical Specialist II is an active member of the clinical team and is responsible for advancing a world-class clinical experience. This role supports Participants, Clinical Specialists, and the Health Care Industry, delivering high-quality care to help Participants reach agreed-upon goals for improved quality of life and wellbeing. The Specialist partners with Operations to improve process efficiency and access, and with the Clinical team to enhance clinical care and support.

Key Responsibilities

• Productivity standards may vary by customer contract; however, the general standards include:

  • 30-37 hours of direct counseling care per week

  • Collaborative note-taking during sessions

• Treatment plans and other documentation as required

• Treatment team meetings with the customer, as applicable

• Weekly Synchronous Health team meeting

• Advocates for Participants in decisions regarding meeting their clinical needs

• Liaises closely with Customer Success activities and requests, advocating for the customer’s needs to be met

• Brings successful models and techniques from other experiences and bodies of evidence to best support participants

• Supports the development of materials for communication, outreach, and marketing of Synchronous Health’s services to participants, clinicians, partners, and within the industry (e.g., conference presentations, networking events, professional organizations, etc.)

• Serve as the first point of contact for escalation for participants who are displeased with any aspect of their experience

• Reports to the Operations manager as the second point of escalation if participants’ concerns are unresolved

• Keep abreast of new developments in clinical care, including analog and digital techniques

• Other duties as assigned

Requirements

• Licensed LCSW (license must be able to practice without supervision)

• Experience working with children is preferred, not required

• Informed on state tele-health policies

• Comfortable with technology and conducting sessions via tele-health

• Capability to build a therapeutic relationship in a virtual platform

• Polished, professional virtual presence

• Strong ability to identify markers for the appropriate level of care to meet patient needs

• Experience with treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team

• Ability to use technologies as part of practice for administrative and clinical support (scheduling, notes, chat, web-based or app-based interventions)

• Ability to work remotely in a secure, private location (outpatient office or home office preferred; coffee shops are not acceptable)

• Access to a smartphone, a laptop, and an internet connection

• Must pass a background check

• Bilingual a plus

Benefits

• An amazing team culture

• Professional development & advancement opportunities

• 401K with 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Professional EAP program for team members & household

• Additional coverage options such as Short Term Disability, Long Term Disability, Group Accident Insurance

Thriveworks is an Equal Opportunity Employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.