Conversion - Operations Support

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Description


As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.


Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.


JOB SUMMARY:


The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.


Essential Functions:


Tracking and tracing outbound shipments


Inspecting Inbound/outbound freight


Customer Service calls


Excellent Customer service


Coordinating recover and delivery schedules with various cartage agents


Contracting new carriers as needed and assigning carriers and providing load tenders


Develop collaborative carrier relationships


Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis


Communicating freight status and any problems to other stations and customers, and updating the system


Communicating to dispatch for customers' requested pick-ups


Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments


Data entry of shipments into transportation management system


Quoting, costing and invoicing of international shipments, air, ocean and ground


Other duties as assigned


SKILLS/COMPETENCIES:


Multi-tasking while maintaining precise attention to detail


Negotiating abilities and able to close independently from management oversight


Must have a financial acumen and experience with invoicing and payables


Excellent verbal and written communication skills


Must be able to type 35+ words per minute


Must be able to work in demanding, high-volume environment, particularly with email and calls


Precise attention to detail


Proficient in Microsoft Office


Must be tech savvy


EXPERIENCE:


Previous customer service or operations experience preferred - 1 years experience


COMPANY BENEFITS:


Medical


Dental


Vision


401k + Company Match


Employee Assistance Program


Paid Time Off


Flexible Work Schedules (when possible)


And more!






Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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