Senior Outsourcing Quality & Insights Lead
SupportFinity
Etsy is seeking a Senior Quality Insights Manager, Customer Operations in New York. You will own the long-term strategy for outsourcing quality across support and enforcement, shaping metrics and operating models to scale with partners. You will design advanced QA rubrics and governance, produce analyses to influence leadership, and create fast feedback loops across teams and vendors. Travel up to 25% may be required. #J-18808-Ljbffr
Vacancy posted 1 day ago
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