Customer Service Representative
Smiths Group plc
Customer Service Representative
Heating & Cooling Products manufactures and distributes superior quality sheet metal products since 1955. These products include pipe, elbows, boots, rectangular duct, duct fittings, wall stack, oval, black stove pipe and fittings, spiral pipe, spiral PVC pipe and fittings for the HVAC professional. These products serve the residential, multi family, and light commercial HVAC markets.
Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience
Accurately enter, review, and process customer orders while ensuring data integrity and timely fulfillment
Process customer order paperwork for shipment via email or EDI
Build and maintain positive relationships with customers
Attention to detail and actual information into the Macola system
Assist with customer pricing job quotes when requested
Assist with Macola customer item number updates
Update the monthly backorder tracking information when required
Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting
Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors
When necessary, work with external customer requesting additional freight to maximize trailer revenue
Communication of IQ information from external customers to Production Team.
Follow up with CSR Supervisor on any lead calls that are received via phone call or email so communication can take place with the Vice President/Outside Sales Representative
Sell products and services by calling prospective and established customers
Communicate order placement reminders when necessary to our external customers
Continue participating in the HCP Fundamental Program
Follow up with customer(s) when questions are presented from them
Follow and promote all Company policies and procedures
Identify and resolve customer concerns
Regular Attendance is essential
Other duties as assigned
High school diploma or general education degree (GED)
Professionalism in presence and in all communication
Supports the objectives of HCP and the Sales Department
Must be able to prioritize and multi-task with attention to detail
Proficiency in Microsoft Excel, Word and working knowledge of Power Point
Ability to work as a team player
Computer graphic software a plus
All your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)
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