Customer Service Representative

Customer Service Representative

Heating & Cooling Products manufactures and distributes superior quality sheet metal products since 1955. These products include pipe, elbows, boots, rectangular duct, duct fittings, wall stack, oval, black stove pipe and fittings, spiral pipe, spiral PVC pipe and fittings for the HVAC professional. These products serve the residential, multi family, and light commercial HVAC markets.

Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience

Accurately enter, review, and process customer orders while ensuring data integrity and timely fulfillment

Process customer order paperwork for shipment via email or EDI

Build and maintain positive relationships with customers

Attention to detail and actual information into the Macola system

Assist with customer pricing job quotes when requested

Assist with Macola customer item number updates

Update the monthly backorder tracking information when required

Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting

Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors

When necessary, work with external customer requesting additional freight to maximize trailer revenue

Communication of IQ information from external customers to Production Team.

Follow up with CSR Supervisor on any lead calls that are received via phone call or email so communication can take place with the Vice President/Outside Sales Representative

Sell products and services by calling prospective and established customers

Communicate order placement reminders when necessary to our external customers

Continue participating in the HCP Fundamental Program

Follow up with customer(s) when questions are presented from them

Follow and promote all Company policies and procedures

Identify and resolve customer concerns

Regular Attendance is essential

Other duties as assigned

High school diploma or general education degree (GED)

Professionalism in presence and in all communication

Supports the objectives of HCP and the Sales Department

Must be able to prioritize and multi-task with attention to detail

Proficiency in Microsoft Excel, Word and working knowledge of Power Point

Ability to work as a team player

Computer graphic software a plus

All your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)