Team Leader

Job Description

Job Description:\n\nChick-fil-A Golf MillTeam Leader Job DescriptionPosition Summary At Chick-fil-A Golf Mill, Team Leaders play an essential role in creating a restaurant where team members feel supported, guests receive exceptional service, and operational standards are consistently achieved. The Team Leader supports restaurant leadership by helping oversee Front-of-House or Back-of-House operations during an assigned shift. This individual provides direction, coaching, accountability, and encouragement to Team Members while ensuring food safety, order accuracy, speed of service, cleanliness, hospitality, and operational excellence. Team Leaders may be assigned responsibility for opening or closing the restaurant and must follow all established opening, closing, security, and cash-control procedures. This position is ideal for someone who demonstrates leadership potential, works with urgency, takes ownership, communicates clearly, and wants to continue developing professionally.Our Vision People First, Community Always At Chick-fil-A Golf Mill, we believe that taking care of people is the foundation of a successful restaurant. Team Leaders are expected to model this vision by serving guests, supporting Team Members, developing others, and contributing positively to the Golf Mill community.Primary ResponsibilitiesShift LeadershipAssist restaurant management in overseeing Front-of-House or Back-of-House operations.Provide clear direction, expectations, and station assignments to Team Members.Lead shift transitions, pre-shift meetings, and operational communication as assigned.Maintain awareness of staffing, breaks, deployment, productivity, and restaurant needs throughout the shift.Ensure Team Members remain engaged, productive, and positioned appropriately.Make timely operational adjustments to support guest demand and restaurant performance.Maintain a sense of urgency while remaining calm, professional, and solutions-oriented.Open or close the restaurant when assigned and follow all required procedures.Communicate shift results, staffing concerns, equipment issues, guest concerns, and follow-up needs to restaurant management.Team Leadership and DevelopmentLead by example and consistently demonstrate professionalism, integrity, humility, and respect.Coach Team Members in real time and provide clear, constructive feedback.Recognize strong performance and encourage continued development.Help train Team Members on restaurant procedures, service standards, food preparation, safety, and hospitality.Support the development of Trainers and other emerging leaders.Maintain positive working relationships with Team Members and restaurant leadership.Address performance concerns promptly and respectfully.Communicate repeated performance concerns, attendance issues, or policy violations to management.Help create a positive, welcoming, and accountable workplace culture.Never correct, embarrass, or discipline a Team Member in front of guests or other Team Members unless immediate intervention is necessary for safety.Guest ExperienceEnsure every guest receives attentive, accurate, friendly, and efficient service.Model Chick-fil-A hospitality standards during every interaction.Monitor guest flow and respond quickly to service delays or concerns.Address guest complaints professionally and seek assistance from management when necessary.Follow up with guests to ensure concerns have been appropriately resolved.Support dining room, drive-thru, mobile ordering, catering, curbside, and other service channels as needed.Ensure Team Members demonstrate positive body language, professional communication, and genuine hospitality.Food Safety and QualityEnsure food safety is treated as a top priority at all times.Confirm Team Members follow all food safety, sanitation, handwashing, glove-use, temperature, labeling, and storage procedures.Ensure recipes, preparation standards, ticket instructions, weights, measurements, and portioning standards are followed.Monitor food quality, freshness, appearance, holding times, and proper rotation.Ensure orders are prepared accurately and completely.Immediately address food safety concerns and report significant issues to management.Complete or verify food safety logs and operational checklists as assigned.Ensure allergen-related requests are handled according to established procedures.Prevent cross-contamination and reinforce safe food handling practices.Speed of Service and Operational ExecutionEnsure Team Members work with urgency while maintaining accuracy, safety, and hospitality.Monitor restaurant speed-of-service goals and identify areas causing delays.Position Team Members effectively based on business volume and operational needs.Communicate clearly between Front-of-House and Back-of-House teams.Help prevent bottlenecks by anticipating guest demand and preparing the team accordingly.Monitor ticket times, order accuracy, product availability, and station readiness.Step into any position as needed to support restaurant operations.Ensure equipment, utensils, supplies, packaging, sauces, beverages, and ingredients are stocked and available.Cleanliness and Facility StandardsEnsure workstations are clean, organized, stocked, and ready for operation.Monitor the dining room, restrooms, kitchen, drive-thru, parking lot, sidewalks, and exterior areas.Ensure cleaning procedures and checklists are completed thoroughly and on time.Reinforce clean-as-you-go expectations throughout the shift.Report equipment problems, maintenance concerns, safety hazards, or facility damage.Ensure cleaning chemicals are properly labeled, stored, and used.Maintain a restaurant environment that is clean, safe, welcoming, and guest-ready.Cash Handling and SecurityEnsure cashiers follow all cash-handling policies and procedures.Execute proper cash-control, register, deposit, and security procedures when assigned.Verify register accountability and report discrepancies to management.Protect restaurant funds, keys, equipment, confidential information, and other assets.Follow opening, closing, alarm, door, and building security procedures.Never share register credentials, alarm codes, keys, or confidential information without authorization.Policy ComplianceFollow and reinforce all Chick-fil-A Golf Mill policies, procedures, standards, and expectations.Maintain dependable attendance and arrive prepared and on time for scheduled shifts.Follow uniform, grooming, personal-device, food safety, and conduct standards.Maintain confidentiality regarding Team Member, guest, and restaurant information.Report safety concerns, harassment, discrimination, theft, dishonesty, or serious policy violations to management.Complete required training, certifications, evaluations, and development assignments.Perform other restaurant responsibilities as assigned.Leadership Expectations A Team Leader at Chick-fil-A Golf Mill is expected to:Put people first while maintaining clear standards and accountability.Demonstrate urgency without sacrificing quality or hospitality.Take ownership of results rather than making excuses.Communicate early, clearly, and respectfully.Follow through on commitments.Remain coachable and open to feedback.Support restaurant leadership decisions.Help build unity between Front-of-House and Back-of-House teams.Protect the culture of the restaurant.Make decisions based on what is best for the guest, the team, and the business.Model the attitude, work ethic, and behaviors expected from others.Minimum QualificationsMust be at least 18 years old.High school diploma or GED equivalent required.Previous restaurant, hospitality, retail, or customer-service experience required.Previous leadership or supervisory experience preferred.Ability to work a minimum of approximately 35 hours per week when required for the role.Ability to work opening, closing, evening, Friday, and Saturday shifts based on restaurant needs.Open availability is strongly preferred.Must be able to close multiple shifts per week when assigned.Must be dependable, punctual, professional, and trustworthy.Must demonstrate strong communication and interpersonal skills.Must be comfortable providing direction, feedback, and accountability.Must be able to work effectively in a fast-paced and high-pressure environment.Must be willing to work in both Front-of-House and Back-of-House areas when needed.Must be willing and able to work outdoors in hot, cold, rainy, or changing weather conditions when assigned to Front-of-House positions.Must be able to complete all required restaurant training and certifications.Physical Requirements Team Leaders may be required to:Stand and walk for extended periods.Bend, reach, lift, carry, push, and pull throughout the shift.Lift and carry restaurant products, supplies, or equipment safely.Work near hot cooking equipment, cold storage areas, cleaning chemicals, and wet or slippery surfaces.Work indoors or outdoors in a range of temperatures.Communicate clearly in a busy restaurant environment.Perform repetitive restaurant tasks safely and efficiently. Reasonable accommodations may be provided in accordance with applicable law.Preferred Characteristics Successful Team Leaders are typically:Hard-workingTeam-orientedFriendly and approachableHonest and trustworthyOrganizedCalm under pressureGuest-focusedDetail-orientedCoachableAccountableProactiveRespectfulConfident communicatorsStrong problem-solversMotivated to grow and develop othersBenefits of Working at Chick-fil-A Golf MillFlexible Scheduling We understand that Team Members may have commitments involving family, school, athletics, church, or other responsibilities. Scheduling flexibility is considered based on restaurant needs and the availability submitted by the Team Member.Closed on Sundays Chick-fil-A restaurants are closed on Sundays, allowing Team Members a consistent day away from restaurant operations.Free Meal During Scheduled Shifts Team Members receive a complimentary meal during eligible scheduled shifts in accordance with restaurant meal policies.Leadership Development Team Leaders receive hands-on experience in restaurant operations, people leadership, communication, problem-solving, coaching, and business execution.Career Advancement Opportunities Chick-fil-A Golf Mill is committed to developing leaders from within. Strong performance may create opportunities for advancement into higher levels of restaurant leadership.Work Directly With the Operator and Leadership Team Team Leaders may have opportunities to learn directly from the independent Owner/Operator and restaurant leadership team.Competitive Pay Compensation is based on experience, availability, demonstrated leadership ability, performance, and the responsibilities of the position.Overtime Opportunities Overtime may be available based on business needs and must be approved in accordance with restaurant policy.Positive Work Environment At Chick-fil-A Golf Mill, Team Members are valued as individuals and are expected to be treated with dignity and respect. We are committed to maintaining a supportive, professional, and accountable workplace.Training and Development New Team Leaders may complete a structured training and development period before independently leading shifts. Training may include:Front-of-House and Back-of-House operational proceduresFood safety and sanitationGuest recoveryCash handling and securityOpening and closing proceduresShift deploymentLabor awarenessCoaching and feedbackConflict resolutionRestaurant cleanlinessSpeed of serviceOrder accuracyLeadership communicationPerformance documentationEmergency and safety procedures Successful completion of training does not guarantee promotion or continued placement in a leadership position. Leadership responsibilities are based on performance, restaurant needs, reliability, availability, and demonstrated readiness.Performance Standards Team Leader performance may be evaluated based on:Food safety complianceGuest satisfactionOrder accuracySpeed of serviceCleanlinessTeam Member developmentShift organizationCommunicationAttendance and punctualityPolicy complianceCash accountabilityOpening and closing executionLeadership presenceProblem-solvingFollow-throughAbility to achieve restaurant goalsEmployment Statement Chick-fil-A Golf Mill is operated by an independent franchised Owner/Operator. Employment decisions, policies, compensation, benefits, scheduling, and restaurant operations are managed by the independent Owner/Operator. This job description is intended to describe the general responsibilities and expectations of the position. It is not intended to include every responsibility that may be assigned. Responsibilities may change based on restaurant needs. Employment with Chick-fil-A Golf Mill is at will, meaning either the Team Member or the restaurant may end the employment relationship at any time, with or without notice or cause, subject to applicable law. Chick-fil-A Golf Mill is an equal opportunity employer and makes employment decisions without unlawful discrimination based on any status protected by applicable federal, state, or local law. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.